Help Desk Software · reliability comparison
Front vs Help Scout: which is more reliable? (2026)
Front and Help Scout are effectively tied on reliability (87.4 vs 89.2). Over the last 90 days Front reported 7 incidents and Help Scout reported 6, with effective uptime of 99.89% and 99.91% respectively. Front resolves incidents faster on average (1h 51m).
Data updated Nov 1, 2026 · How we score
| Metric | Front | Help Scout |
|---|---|---|
| Reliability score | 87.4 | 89.2 |
| Rank (help desk platforms) | #9 | #7 |
| Uptime (90 days) | 99.89% | 99.91% |
| Incidents (90 days) | 7 | 6 |
| Partial / major outages | 1 | 0 |
| Avg time to resolve | 1h 51m | 2h |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Front and Help Scout differ
- Front reported 17% more incidents than Help Scout over the last 90 days (7 vs 6).
- Front had 1 partial or major outage, compared with 0 for Help Scout.
- Front's longest outage on record lasted 3d (May 28, 2026); Help Scout's lasted 6h 44m (Jul 14, 2026).
90-day uptime
Front
Help Scout
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Front incidents
- Degraded performanceOct 6, 2026 · resolved in 34m
- Partial outageOct 5, 2026 · resolved in 2h 3m
[smtp] Problems with outbound sending on custom SMTP channelsofficial update ↗
Affected: SMTP (non-Gmail / O365)
- Degraded performanceSep 27, 2026 · resolved in 15m
[us-west-2] Elevated API error rates may cause delays
Affected: Gmail, O365
- Degraded performanceSep 23, 2026 · resolved in 4h 23m
Affected: Gmail, O365
- Degraded performanceSep 14, 2026 · resolved in 2h 41m
Affected: O365
- Degraded performanceAug 31, 2026 · resolved in 1h 8m
Application performance degraded
Affected: App
Recent Help Scout incidents
- Degraded performanceSep 22, 2026 · resolved in 36m
Mailbox counts, folders, reports, search results
Affected: Mailbox counts, folders, reports, search results
- Degraded performanceAug 31, 2026 · resolved in 3h 57m
Affected: Mailbox counts, folders, reports, search results
- Degraded performanceAug 18, 2026 · resolved in 3h 12m
Affected: AI Drafts, AI Answers, AI Summarize, AI Assist
- Degraded performanceAug 14, 2026 · resolved in 1h 18m
Affected: Beacon
- Degraded performanceAug 13, 2026 · resolved in 1h 42m
Affected: Web App
- Degraded performanceAug 6, 2026 · resolved in 1h 13m
Affected: Mailbox counts, folders, reports, search results
Other help desk platforms to consider
- Hiver · #1 · 99.99% uptime
- HubSpot Service Hub · #2 · 100% uptime
- Kustomer · #3 · 99.99% uptime
- Tidio · #4 · 99.98% uptime