Help Desk Software · reliability comparison
Front vs Intercom: which is more reliable? (2026)
Front and Intercom are effectively tied on reliability (87.4 vs 87.9). Over the last 90 days Front reported 7 incidents and Intercom reported 8, with effective uptime of 99.89% and 99.92% respectively. Intercom resolves incidents faster on average (1h).
Data updated Nov 1, 2026 · How we score
| Metric | Front | Intercom |
|---|---|---|
| Reliability score | 87.4 | 87.9 |
| Rank (help desk platforms) | #9 | #8 |
| Uptime (90 days) | 99.89% | 99.92% |
| Incidents (90 days) | 7 | 8 |
| Partial / major outages | 1 | 3 |
| Avg time to resolve | 1h 51m | 1h |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Front and Intercom differ
- Intercom reported 14% more incidents than Front over the last 90 days (8 vs 7).
- Intercom had 3 partial or major outages, compared with 1 for Front.
- Intercom fixes problems faster: 1h on average, against 1h 51m for Front.
- Front's longest outage on record lasted 3d (May 28, 2026); Intercom's lasted 3h 29m (Apr 14, 2026).
90-day uptime
Front
Intercom
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Front incidents
- Degraded performanceOct 6, 2026 · resolved in 34m
- Partial outageOct 5, 2026 · resolved in 2h 3m
[smtp] Problems with outbound sending on custom SMTP channelsofficial update ↗
Affected: SMTP (non-Gmail / O365)
- Degraded performanceSep 27, 2026 · resolved in 15m
[us-west-2] Elevated API error rates may cause delays
Affected: Gmail, O365
- Degraded performanceSep 23, 2026 · resolved in 4h 23m
Affected: Gmail, O365
- Degraded performanceSep 14, 2026 · resolved in 2h 41m
Affected: O365
- Degraded performanceAug 31, 2026 · resolved in 1h 8m
Application performance degraded
Affected: App
Recent Intercom incidents
- Degraded performanceOct 30, 2026 · resolved in 24m
Affected: Fin AI Agent
- Degraded performanceOct 14, 2026 · resolved in 12m
Customer contact details showing up as "Redacted" in the Intercom Inbox
Affected: Inbox
- Degraded performanceSep 16, 2026 · resolved in 5h 27m
Issues with Fin for Salesforce
Affected: Other
- Degraded performanceSep 9, 2026 · resolved in 9m
Messenger Help Articles not displaying
Affected: Mobile Messenger, Web Messenger
- Degraded performanceSep 4, 2026 · resolved in 39m
Fin intermittent failures responding to first conversation messages
Affected: Fin AI Agent
- Major outageSep 3, 2026 · resolved in 12m
Fin failures in Australia region
Affected: Apps and Integrations, Knowledge Hub, Mobile Messenger, Web Messenger, Phone, Webhooks +10 more
Other help desk platforms to consider
- Hiver · #1 · 99.99% uptime
- HubSpot Service Hub · #2 · 100% uptime
- Kustomer · #3 · 99.99% uptime
- Tidio · #4 · 99.98% uptime