Help Desk Software · reliability comparison
Front vs LiveAgent: which is more reliable? (2026)
Front and LiveAgent are effectively tied on reliability (87.4 vs 89.2). Over the last 90 days Front reported 7 incidents and LiveAgent reported 1, with effective uptime of 99.89% and 100% respectively.
Data updated Nov 1, 2026 · How we score
| Metric | Front | LiveAgent |
|---|---|---|
| Reliability score | 87.4 | 89.2 |
| Rank (help desk platforms) | #9 | #6 |
| Uptime (90 days) | 99.89% | 100% |
| Incidents (90 days) | 7 | 1 |
| Partial / major outages | 1 | 0 |
| Avg time to resolve | 1h 51m | — |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Front and LiveAgent differ
- Front reported 7× as many incidents as LiveAgent over the last 90 days (7 vs 1).
- Front had 1 partial or major outage, compared with 0 for LiveAgent.
90-day uptime
Front
LiveAgent
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Front incidents
- Degraded performanceOct 6, 2026 · resolved in 34m
- Partial outageOct 5, 2026 · resolved in 2h 3m
[smtp] Problems with outbound sending on custom SMTP channels
Affected: SMTP (non-Gmail / O365)
- Degraded performanceSep 27, 2026 · resolved in 15m
[us-west-2] Elevated API error rates may cause delays
Affected: Gmail, O365
- Degraded performanceSep 23, 2026 · resolved in 4h 23m
Affected: Gmail, O365
- Degraded performanceSep 14, 2026 · resolved in 2h 41m
Affected: O365
- Degraded performanceAug 31, 2026 · resolved in 1h 8m
Application performance degraded
Affected: App
Recent LiveAgent incidents
- Degraded performanceOct 21, 2026 · resolved (duration not published)
PHP vulnerabilities CVE-2026-109618 / CVE-2026-109619 (PHP2Shell)
- MaintenanceSep 1, 2026 · resolved (duration not published)
Other help desk platforms to consider
- Hiver · #1 · 99.99% uptime
- HubSpot Service Hub · #2 · 100% uptime
- Kustomer · #3 · 99.99% uptime
- Tidio · #4 · 99.98% uptime