Monitoring & Observability · reliability comparison
Grafana Cloud vs PagerDuty: which is more reliable? (2026)
PagerDuty is more reliable than Grafana Cloud, scoring 76.8 vs 33.1 out of 100. Over the last 90 days Grafana Cloud reported 64 incidents and PagerDuty reported 12, with effective uptime of 96.85% and 99.76% respectively. PagerDuty resolves incidents faster on average (52m).
Data updated Nov 2, 2026 · How we score
| Metric | Grafana Cloud | PagerDuty |
|---|---|---|
| Reliability score | 33.1 | 76.8 |
| Rank (monitoring & observability tools) | #15 | #10 |
| Uptime (90 days) | 96.85% | 99.76% |
| Incidents (90 days) | 64 | 12 |
| Partial / major outages | 16 | 11 |
| Avg time to resolve | 6h 1m | 52m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Grafana Cloud and PagerDuty differ
- Grafana Cloud reported 5.3× as many incidents as PagerDuty over the last 90 days (64 vs 12).
- Grafana Cloud had 16 partial or major outages, compared with 11 for PagerDuty.
- PagerDuty fixes problems faster: 52m on average, against 6h 1m for Grafana Cloud (6.9× quicker).
- Grafana Cloud's longest outage on record lasted 3d (Jun 18, 2026); PagerDuty's lasted 3h 20m (Aug 7, 2026).
90-day uptime
Grafana Cloud
PagerDuty
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Grafana Cloud incidents
- Partial outageNov 2, 2026 · ongoing
IRM Unable to Voice Call Brazil Numbersofficial update ↗
Affected: Incident Management and Response (IRM)
- MaintenanceOct 30, 2026 · resolved in 3h
[Scheduled] Scheduled Database Maintenance – Temporary Grafana Instance Unavailability
- MaintenanceOct 29, 2026 · resolved in 3h
[Scheduled] Scheduled Database Maintenance – Temporary Grafana Instance Unavailability
- MaintenanceOct 28, 2026 · resolved in 3h
[Scheduled] Scheduled Database Maintenance – Temporary Grafana Instance Unavailability
- Major outageOct 27, 2026 · resolved in 28m
Frontend Observability Outage in prod-eu-west-2
Affected: AWS Germany - prod-eu-west-2
- Degraded performanceOct 27, 2026 · resolved in 4h 42m
Affected: Integrations
Recent PagerDuty incidents
- Partial outageOct 23, 2026 · resolved in 34m
Issue Resolved - Delays Across the PagerDuty Platform
Affected: Voice (US), SMS (US), Push (US), Email (US), Webhooks (US)
- Partial outageOct 19, 2026 · resolved in 1h 46m
Issue Resolved - Delays Across the PagerDuty Platform
Affected: SMS (US), Voice (US), Push (US), Email (US), Incident Workflows (US), Slack (US) +8 more
- Degraded performanceOct 14, 2026 · resolved in 17m
Issue Resolved - Delayed escalation of incidents and responder request invitations
- Partial outageSep 27, 2026 · resolved in 14m
Event Processing, Notification, and Platform Functionality Issues
Affected: Events API (US), Incident Workflows (US), SMS (US), Voice (US), Email (US), Push (US) +3 more
- Partial outageSep 25, 2026 · resolved in 1h 18m
Issue Identified - Incident Workflows experiencing delays
Affected: Incident Workflows (US), Incident Workflows (EU)
- Partial outageSep 22, 2026 · resolved in 56m
Other monitoring & observability tools to consider
- Rollbar · #1 · 99.98% uptime
- incident.io · #2 · 99.97% uptime
- Checkly · #3 · 99.96% uptime
- New Relic · #4 · 99.92% uptime
See the full most reliable monitoring & observability tools ranking →