Help Desk Software · reliability comparison
HappyFox vs Tidio: which is more reliable? (2026)
Tidio is more reliable than HappyFox, scoring 95.7 vs 89.2 out of 100. Over the last 90 days HappyFox reported 1 incident and Tidio reported 1, with effective uptime of 100% and 99.98% respectively.
Data updated Nov 1, 2026 · How we score
| Metric | HappyFox | Tidio |
|---|---|---|
| Reliability score | 89.2 | 95.7 |
| Rank (help desk platforms) | #5 | #4 |
| Uptime (90 days) | 100% | 99.98% |
| Incidents (90 days) | 1 | 1 |
| Partial / major outages | 0 | 0 |
| Avg time to resolve | — | 1h 54m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
90-day uptime
HappyFox
Tidio
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent HappyFox incidents
- Degraded performanceOct 27, 2026 · resolved (duration not published)
Recent Tidio incidents
- Degraded performanceOct 28, 2026 · resolved in 1h 54m
Webhook events not being delivered
Affected: API
Other help desk platforms to consider
- Hiver · #1 · 99.99% uptime
- Kustomer · #2 · 99.99% uptime
- HubSpot Service Hub · #3 · 100% uptime
- LiveAgent · #6 · 100% uptime