Help Desk Software · reliability comparison
Hiver vs LiveAgent: which is more reliable? (2026)
Hiver is more reliable than LiveAgent, scoring 98.9 vs 89.2 out of 100. Over the last 90 days Hiver reported 1 incident and LiveAgent reported 1, with effective uptime of 99.99% and 100% respectively.
Data updated Nov 1, 2026 · How we score
| Metric | Hiver | LiveAgent |
|---|---|---|
| Reliability score | 98.9 | 89.2 |
| Rank (help desk platforms) | #1 | #6 |
| Uptime (90 days) | 99.99% | 100% |
| Incidents (90 days) | 1 | 1 |
| Partial / major outages | 0 | 0 |
| Avg time to resolve | 8m | — |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
90-day uptime
Hiver
LiveAgent
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Hiver incidents
- Degraded performanceOct 29, 2026 · resolved in 8m
Hiver service disruption due to AWS outage
Affected: Email User Experience, Email User Experience, Email sync, Email Sync, Notification Services, Automation +14 more
Recent LiveAgent incidents
- Degraded performanceOct 21, 2026 · resolved (duration not published)
PHP vulnerabilities CVE-2026-109618 / CVE-2026-109619 (PHP2Shell)
- MaintenanceSep 1, 2026 · resolved (duration not published)
Other help desk platforms to consider
- HubSpot Service Hub · #2 · 100% uptime
- Kustomer · #3 · 99.99% uptime
- Tidio · #4 · 99.98% uptime
- HappyFox · #5 · 100% uptime