KYC & Identity Verification · reliability comparison
iDenfy vs Onfido (Entrust): which is more reliable? (2026)
iDenfy is more reliable than Onfido (Entrust), scoring 95.7 vs 88.7 out of 100. Over the last 90 days iDenfy reported 2 incidents and Onfido (Entrust) reported 9, with effective uptime of 99.99% and 99.93% respectively. iDenfy resolves incidents faster on average (1m).
Data updated Nov 1, 2026 · How we score
| Metric | iDenfy | Onfido (Entrust) |
|---|---|---|
| Reliability score | 95.7 | 88.7 |
| Rank (identity verification providers) | #2 | #4 |
| Uptime (90 days) | 99.99% | 99.93% |
| Incidents (90 days) | 2 | 9 |
| Partial / major outages | 2 | 2 |
| Avg time to resolve | 1m | 53m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where iDenfy and Onfido (Entrust) differ
- Onfido (Entrust) reported 4.5× as many incidents as iDenfy over the last 90 days (9 vs 2).
- iDenfy fixes problems faster: 1m on average, against 53m for Onfido (Entrust) (48.4× quicker).
90-day uptime
iDenfy
Onfido (Entrust)
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent iDenfy incidents
- Partial outageSep 28, 2026 · resolved in 1m
Affected: Main API
- Partial outageAug 31, 2026 · resolved in 1m
Affected: Dashboard
Recent Onfido (Entrust) incidents
- Degraded performanceOct 29, 2026 · resolved in 18m
Potential problems completing Identity Reports (UK)
Affected: Identity Enhanced
- Degraded performanceOct 23, 2026 · resolved in 34m
UK eVisa: delayed reports and tasks
Affected: UK EVisa
- Degraded performanceOct 20, 2026 · resolved in 3h 35m
IDR: provider issue causing delays on reports
Affected: Identity Enhanced, Identity Enhanced
- Degraded performanceSep 30, 2026 · resolved in 3h 6m
Degraded performance for Identity Reports in UK jurisdiction
Affected: Identity Enhanced
- Partial outageSep 22, 2026 · resolved in 25m
UK EVisa Government Service is down
Affected: UK EVisa
- Degraded performanceSep 8, 2026 · resolved in <1m
Other identity verification providers to consider
- Stripe Identity · #1 · 99.99% uptime
- Didit · #3 · 99.95% uptime
- Veriff · #5 · 99.89% uptime
- Jumio · #6 · 99.85% uptime
See the full most reliable kyc & identity verification providers ranking →