KYC & Identity Verification · reliability comparison
IDnow vs Incode: which is more reliable? (2026)
Incode is more reliable than IDnow, scoring 81.9 vs 53.9 out of 100. Over the last 90 days IDnow reported 4 incidents and Incode reported 11, with effective uptime of 98.46% and 99.83% respectively. Incode resolves incidents faster on average (1h 10m).
Data updated Nov 1, 2026 · How we score
| Metric | IDnow | Incode |
|---|---|---|
| Reliability score | 53.9 | 81.9 |
| Rank (identity verification providers) | #13 | #7 |
| Uptime (90 days) | 98.46% | 99.83% |
| Incidents (90 days) | 4 | 11 |
| Partial / major outages | 1 | 5 |
| Avg time to resolve | 11h 33m | 1h 10m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where IDnow and Incode differ
- Incode reported 2.8× as many incidents as IDnow over the last 90 days (11 vs 4).
- Incode had 5 partial or major outages, compared with 1 for IDnow.
- Incode fixes problems faster: 1h 10m on average, against 11h 33m for IDnow (9.9× quicker).
- IDnow's longest outage on record lasted 1d 8h (Aug 9, 2026); Incode's lasted 2d (Mar 1, 2026).
90-day uptime
IDnow
Incode
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent IDnow incidents
- InformationalOct 26, 2026 · resolved in 57m
Affected: VideoIdent, eID, AutoIdent, AutoIdent QES, POS, eSign +2 more
- MaintenanceOct 8, 2026 · ongoing
Affected: VideoIdent, AutoIdent, AutoIdent QES, eSign, Subscribe to SDK notifications
- Degraded performanceSep 16, 2026 · resolved in 23m
[IDCheck.io/PVID/Check'n'Sign] Degraded Performance
Affected: Check'nSign.io, IDCheck.io, IDCheck.io PVID
- Degraded performanceAug 16, 2026 · resolved in 1h 23m
Degraded Performance of eSign with QTSP
Affected: AutoIdent QES, eSign, InstantSign, eSign Wallet
- Major outageAug 9, 2026 · resolved in 1d 8h
[Advanced Signature] Service Disruptionofficial update ↗
Affected: Check'nSign.io
Recent Incode incidents
- Degraded performanceOct 27, 2026 · resolved in 41m
Degraded Performance – End-to-End Encryption (E2EE) Flows in SaaS US
Affected: Omni US
- Degraded performanceOct 5, 2026 · resolved in 32m
Elevated number of error 500s on several endpoints
Affected: Omni US
- Degraded performanceSep 15, 2026 · resolved in 1h 28m
Elevated number of errors faceDB
Affected: Omni US
- Partial outageSep 1, 2026 · resolved in 1h 20m
Affected: Omni Canada
- Degraded performanceAug 31, 2026 · resolved in 44m
Degradation in SaaS US environment
Affected: Omni US
- Partial outageAug 28, 2026 · resolved in 42m
Elevated errors on ID processing
Affected: Omni US
Other identity verification providers to consider
- Stripe Identity · #1 · 99.99% uptime
- iDenfy · #2 · 99.99% uptime
- Didit · #3 · 99.95% uptime
- Onfido (Entrust) · #4 · 99.93% uptime
See the full most reliable kyc & identity verification providers ranking →