KYC & Identity Verification · reliability comparison
IDnow vs Onfido (Entrust): which is more reliable? (2026)
Onfido (Entrust) is more reliable than IDnow, scoring 88.7 vs 53.9 out of 100. Over the last 90 days IDnow reported 4 incidents and Onfido (Entrust) reported 9, with effective uptime of 98.46% and 99.93% respectively. Onfido (Entrust) resolves incidents faster on average (53m).
Data updated Nov 1, 2026 · How we score
| Metric | IDnow | Onfido (Entrust) |
|---|---|---|
| Reliability score | 53.9 | 88.7 |
| Rank (identity verification providers) | #13 | #4 |
| Uptime (90 days) | 98.46% | 99.93% |
| Incidents (90 days) | 4 | 9 |
| Partial / major outages | 1 | 2 |
| Avg time to resolve | 11h 33m | 53m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where IDnow and Onfido (Entrust) differ
- Onfido (Entrust) reported 2.3× as many incidents as IDnow over the last 90 days (9 vs 4).
- Onfido (Entrust) had 2 partial or major outages, compared with 1 for IDnow.
- Onfido (Entrust) fixes problems faster: 53m on average, against 11h 33m for IDnow (13.0× quicker).
- IDnow's longest outage on record lasted 1d 8h (Aug 9, 2026); Onfido (Entrust)'s lasted 3h 8m (Jan 7, 2026).
90-day uptime
IDnow
Onfido (Entrust)
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent IDnow incidents
- InformationalOct 26, 2026 · resolved in 57m
Affected: VideoIdent, eID, AutoIdent, AutoIdent QES, POS, eSign +2 more
- MaintenanceOct 8, 2026 · ongoing
Affected: VideoIdent, AutoIdent, AutoIdent QES, eSign, Subscribe to SDK notifications
- Degraded performanceSep 16, 2026 · resolved in 23m
[IDCheck.io/PVID/Check'n'Sign] Degraded Performance
Affected: Check'nSign.io, IDCheck.io, IDCheck.io PVID
- Degraded performanceAug 16, 2026 · resolved in 1h 23m
Degraded Performance of eSign with QTSP
Affected: AutoIdent QES, eSign, InstantSign, eSign Wallet
- Major outageAug 9, 2026 · resolved in 1d 8h
[Advanced Signature] Service Disruption
Affected: Check'nSign.io
Recent Onfido (Entrust) incidents
- Degraded performanceOct 29, 2026 · resolved in 18m
Potential problems completing Identity Reports (UK)
Affected: Identity Enhanced
- Degraded performanceOct 23, 2026 · resolved in 34m
UK eVisa: delayed reports and tasks
Affected: UK EVisa
- Degraded performanceOct 20, 2026 · resolved in 3h 35m
IDR: provider issue causing delays on reports
Affected: Identity Enhanced, Identity Enhanced
- Degraded performanceSep 30, 2026 · resolved in 3h 6m
Degraded performance for Identity Reports in UK jurisdiction
Affected: Identity Enhanced
- Partial outageSep 22, 2026 · resolved in 25m
UK EVisa Government Service is down
Affected: UK EVisa
- Degraded performanceSep 8, 2026 · resolved in <1m
Other identity verification providers to consider
- Stripe Identity · #1 · 99.99% uptime
- iDenfy · #2 · 99.99% uptime
- Didit · #3 · 99.95% uptime
- Veriff · #5 · 99.89% uptime
See the full most reliable kyc & identity verification providers ranking →