KYC & Identity Verification · reliability comparison
IDnow vs Persona: which is more reliable? (2026)
Persona is more reliable than IDnow, scoring 66.7 vs 53.9 out of 100. Over the last 90 days IDnow reported 4 incidents and Persona reported 14, with effective uptime of 98.46% and 99.59% respectively. Persona resolves incidents faster on average (4h 37m).
Data updated Nov 1, 2026 · How we score
| Metric | IDnow | Persona |
|---|---|---|
| Reliability score | 53.9 | 66.7 |
| Rank (identity verification providers) | #13 | #12 |
| Uptime (90 days) | 98.46% | 99.59% |
| Incidents (90 days) | 4 | 14 |
| Partial / major outages | 1 | 4 |
| Avg time to resolve | 11h 33m | 4h 37m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where IDnow and Persona differ
- Persona reported 3.5× as many incidents as IDnow over the last 90 days (14 vs 4).
- Persona had 4 partial or major outages, compared with 1 for IDnow.
- Persona fixes problems faster: 4h 37m on average, against 11h 33m for IDnow (2.5× quicker).
- IDnow's longest outage on record lasted 1d 8h (Aug 9, 2026); Persona's lasted 9h (Sep 30, 2026).
90-day uptime
IDnow
Persona
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent IDnow incidents
- InformationalOct 26, 2026 · resolved in 57m
Affected: VideoIdent, eID, AutoIdent, AutoIdent QES, POS, eSign +2 more
- MaintenanceOct 8, 2026 · ongoing
Affected: VideoIdent, AutoIdent, AutoIdent QES, eSign, Subscribe to SDK notifications
- Degraded performanceSep 16, 2026 · resolved in 23m
[IDCheck.io/PVID/Check'n'Sign] Degraded Performance
Affected: Check'nSign.io, IDCheck.io, IDCheck.io PVID
- Degraded performanceAug 16, 2026 · resolved in 1h 23m
Degraded Performance of eSign with QTSP
Affected: AutoIdent QES, eSign, InstantSign, eSign Wallet
- Major outageAug 9, 2026 · resolved in 1d 8h
[Advanced Signature] Service Disruptionofficial update ↗
Affected: Check'nSign.io
Recent Persona incidents
- Degraded performanceOct 28, 2026 · resolved (duration not published)
- Major outageOct 26, 2026 · resolved (duration not published)
- Partial outageOct 22, 2026 · resolved (duration not published)
- Degraded performanceOct 22, 2026 · resolved in 40m
- Degraded performanceOct 21, 2026 · resolved (duration not published)
- MaintenanceOct 16, 2026 · resolved in 1d 18h
Planned Maintenance - Florida and Idaho AAMVA Verifications — Scheduled
Other identity verification providers to consider
- Stripe Identity · #1 · 99.99% uptime
- iDenfy · #2 · 99.99% uptime
- Didit · #3 · 99.95% uptime
- Onfido (Entrust) · #4 · 99.93% uptime
See the full most reliable kyc & identity verification providers ranking →