KYC & Identity Verification · reliability comparison
Incode vs Socure: which is more reliable? (2026)
Incode is more reliable than Socure, scoring 81.9 vs 73.5 out of 100. Over the last 90 days Incode reported 11 incidents and Socure reported 18, with effective uptime of 99.83% and 99.71% respectively. Incode resolves incidents faster on average (1h 10m).
Data updated Nov 1, 2026 · How we score
| Metric | Incode | Socure |
|---|---|---|
| Reliability score | 81.9 | 73.5 |
| Rank (identity verification providers) | #7 | #11 |
| Uptime (90 days) | 99.83% | 99.71% |
| Incidents (90 days) | 11 | 18 |
| Partial / major outages | 5 | 3 |
| Avg time to resolve | 1h 10m | 2h 56m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Incode and Socure differ
- Socure reported 64% more incidents than Incode over the last 90 days (18 vs 11).
- Incode had 5 partial or major outages, compared with 3 for Socure.
- Incode fixes problems faster: 1h 10m on average, against 2h 56m for Socure (2.5× quicker).
- Incode's longest outage on record lasted 2d (Mar 1, 2026); Socure's lasted 1h 47m (Jun 9, 2026).
90-day uptime
Incode
Socure
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Incode incidents
- Degraded performanceOct 27, 2026 · resolved in 41m
Degraded Performance – End-to-End Encryption (E2EE) Flows in SaaS US
Affected: Omni US
- Degraded performanceOct 5, 2026 · resolved in 32m
Elevated number of error 500s on several endpoints
Affected: Omni US
- Degraded performanceSep 15, 2026 · resolved in 1h 28m
Elevated number of errors faceDB
Affected: Omni US
- Partial outageSep 1, 2026 · resolved in 1h 20m
Affected: Omni Canada
- Degraded performanceAug 31, 2026 · resolved in 44m
Degradation in SaaS US environment
Affected: Omni US
- Partial outageAug 28, 2026 · resolved in 42m
Elevated errors on ID processing
Affected: Omni US
Recent Socure incidents
- Degraded performanceOct 23, 2026 · resolved in 12m
[SEV3] eCBSV API Outage Resulting in 5xx Errors
Affected: eCBSV, eCBSV
- Degraded performanceOct 19, 2026 · resolved in 6h 54m
[SEV3] Intermittent Latency in Dashboard For DocV Image Display and Download
Affected: Predictive DocV, Predictive DocV
- InformationalOct 18, 2026 · resolved in <1m
RETROACTIVE: [SEV3] - eCBSV API Outage Resulting in 5xx Errors
Affected: eCBSV, eCBSV
- Degraded performanceOct 16, 2026 · resolved in 5h 51m
[Sev3] Elevated error rate for RiskOS Evaluation APIs
Affected: RiskOS
- Major outageOct 16, 2026 · resolved in <1m
RETROACTIVE: [SEV 1] Outage Resulting in 5xx Errors
Affected: Global Watchlist Screening with Monitoring, Sigma Identity Fraud, Watchlist Standard, Sigma Synthetic Fraud, Watchlist Plus, Watchlist Premier +4 more
- Major outageOct 15, 2026 · resolved in 29m
[SEV 1] Outage Resulting in 5xx Errors
Affected: Sigma Identity Fraud, Global Watchlist Screening with Monitoring, Watchlist Standard, Sigma Synthetic Fraud, Watchlist Plus, KYC +4 more
Other identity verification providers to consider
- Stripe Identity · #1 · 99.99% uptime
- iDenfy · #2 · 99.99% uptime
- Didit · #3 · 99.95% uptime
- Onfido (Entrust) · #4 · 99.93% uptime
See the full most reliable kyc & identity verification providers ranking →