KYC & Identity Verification · reliability comparison
Incode vs Sumsub: which is more reliable? (2026)
Incode is more reliable than Sumsub, scoring 81.9 vs 75.8 out of 100. Over the last 90 days Incode reported 11 incidents and Sumsub reported 5, with effective uptime of 99.83% and 99.49% respectively. Sumsub resolves incidents faster on average (15m).
Data updated Nov 1, 2026 · How we score
| Metric | Incode | Sumsub |
|---|---|---|
| Reliability score | 81.9 | 75.8 |
| Rank (identity verification providers) | #7 | #10 |
| Uptime (90 days) | 99.83% | 99.49% |
| Incidents (90 days) | 11 | 5 |
| Partial / major outages | 5 | 1 |
| Avg time to resolve | 1h 10m | 15m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Incode and Sumsub differ
- Incode reported 2.2× as many incidents as Sumsub over the last 90 days (11 vs 5).
- Incode had 5 partial or major outages, compared with 1 for Sumsub.
- Sumsub fixes problems faster: 15m on average, against 1h 10m for Incode (4.6× quicker).
- Incode's longest outage on record lasted 2d (Mar 1, 2026); Sumsub's lasted 3d (Mar 2, 2026).
90-day uptime
Incode
Sumsub
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Incode incidents
- Degraded performanceOct 27, 2026 · resolved in 41m
Degraded Performance – End-to-End Encryption (E2EE) Flows in SaaS US
Affected: Omni US
- Degraded performanceOct 5, 2026 · resolved in 32m
Elevated number of error 500s on several endpoints
Affected: Omni US
- Degraded performanceSep 15, 2026 · resolved in 1h 28m
Elevated number of errors faceDB
Affected: Omni US
- Partial outageSep 1, 2026 · resolved in 1h 20m
Affected: Omni Canada
- Degraded performanceAug 31, 2026 · resolved in 44m
Degradation in SaaS US environment
Affected: Omni US
- Partial outageAug 28, 2026 · resolved in 42m
Elevated errors on ID processing
Affected: Omni US
Recent Sumsub incidents
- InformationalOct 29, 2026 · resolved in 5h 5m
- Degraded performanceOct 12, 2026 · resolved in 30m
- Degraded performanceOct 2, 2026 · ongoing
Connectivity issues for some users in Vietnam
Affected: MobileSDK, WebSDK
- InformationalSep 15, 2026 · resolved in <1m
- Major outageAug 31, 2026 · resolved in <1m
Other identity verification providers to consider
- Stripe Identity · #1 · 99.99% uptime
- iDenfy · #2 · 99.99% uptime
- Didit · #3 · 99.95% uptime
- Onfido (Entrust) · #4 · 99.93% uptime
See the full most reliable kyc & identity verification providers ranking →