Help Desk Software · reliability comparison
LiveAgent vs Zoho Desk: which is more reliable? (2026)
Zoho Desk is more reliable than LiveAgent, scoring 100.0 vs 89.2 out of 100. Over the last 90 days LiveAgent reported 1 incident and Zoho Desk reported 0, with effective uptime of 100% and 100% respectively.
Data updated Nov 1, 2026 · How we score
| Metric | LiveAgent | Zoho Desk |
|---|---|---|
| Reliability score | 89.2 | 100.0 |
| Rank (help desk platforms) | #6 | — |
| Uptime (90 days) | 100% | 100% |
| Incidents (90 days) | 1 | 0 |
| Partial / major outages | 0 | 0 |
| Avg time to resolve | — | — |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where LiveAgent and Zoho Desk differ
- Zoho Desk reported no incidents in the last 90 days, while LiveAgent reported 1.
90-day uptime
LiveAgent
Zoho Desk
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent LiveAgent incidents
- Degraded performanceOct 21, 2026 · resolved (duration not published)
PHP vulnerabilities CVE-2026-109618 / CVE-2026-109619 (PHP2Shell)
- MaintenanceSep 1, 2026 · resolved (duration not published)
Recent Zoho Desk incidents
No incidents reported by Zoho Desk in the last 90 days.
Other help desk platforms to consider
- Hiver · #1 · 99.99% uptime
- HubSpot Service Hub · #2 · 100% uptime
- Kustomer · #3 · 99.99% uptime
- Tidio · #4 · 99.98% uptime