Monitoring & Observability · reliability comparison
New Relic vs Splunk Observability Cloud: which is more reliable? (2026)
New Relic is more reliable than Splunk Observability Cloud, scoring 91.3 vs 77.7 out of 100. Over the last 90 days New Relic reported 5 incidents and Splunk Observability Cloud reported 13, with effective uptime of 99.93% and 99.74% respectively. New Relic resolves incidents faster on average (1h 21m).
Data updated Nov 1, 2026 · How we score
| Metric | New Relic | Splunk Observability Cloud |
|---|---|---|
| Reliability score | 91.3 | 77.7 |
| Rank (monitoring & observability tools) | #3 | #9 |
| Uptime (90 days) | 99.93% | 99.74% |
| Incidents (90 days) | 5 | 13 |
| Partial / major outages | 2 | 3 |
| Avg time to resolve | 1h 21m | 2h 7m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where New Relic and Splunk Observability Cloud differ
- Splunk Observability Cloud reported 2.6× as many incidents as New Relic over the last 90 days (13 vs 5).
- Splunk Observability Cloud had 3 partial or major outages, compared with 2 for New Relic.
- New Relic fixes problems faster: 1h 21m on average, against 2h 7m for Splunk Observability Cloud.
- New Relic's longest outage on record lasted 2h 51m (Dec 18, 2025); Splunk Observability Cloud's lasted 7h 54m (Apr 25, 2026).
90-day uptime
New Relic
Splunk Observability Cloud
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent New Relic incidents
- Partial outageOct 28, 2026 · resolved in 7m
Next-Gen Entity Platform Issues
Affected: Dashboards : JP
- Partial outageSep 25, 2026 · resolved in 2h 36m
Data Irregularities for US regionofficial update ↗
Affected: APM : US, APM Agent : US, Browser : US, Browser Agent : US, Infrastructure : US, Event API : US +13 more
- InformationalSep 25, 2026 · resolved in <1m
- InformationalSep 16, 2026 · resolved in 5h 32m
- InformationalSep 16, 2026 · resolved in <1m
Data Irregularities for EU Region
Affected: APM Agent : Europe, Browser Agent : Europe, Event API : Europe, Incident Intelligence API : Europe, Infrastructure Agent : Europe, Log API : Europe +5 more
Recent Splunk Observability Cloud incidents
- InformationalOct 27, 2026 · resolved in 52m
Performance degradation with apm code profiling
Affected: Splunk AlwaysOn Profiling API
- InformationalOct 23, 2026 · resolved in 15h 23m
Degraded AWS CloudWatch Metadata Integration
Affected: Splunk CloudWatch Metric Streams
- Partial outageOct 22, 2026 · resolved in 1h 34m
Splunk APM Trace Data Ingestion Delayed
Affected: Splunk APM Ingest, Splunk APM Trace Data
- Degraded performanceOct 15, 2026 · resolved in 2h 24m
Splunk Observability Cloud Web Interface Degradation
Affected: Splunk Observability Cloud Web Interface
- Partial outageOct 11, 2026 · resolved in 1h 25m
Charts not Loading for Some Customers
Affected: Splunk Observability Cloud Web Interface
- Degraded performanceOct 3, 2026 · resolved in 58m
Splunk Observability Synthetic Metric may be missing
Affected: Splunk Synthetics Monitoring Results processing
Other monitoring & observability tools to consider
- Rollbar · #1 · 99.98% uptime
- incident.io · #2 · 99.97% uptime
- Checkly · #4 · 99.96% uptime
- UptimeRobot · #5 · 99.93% uptime
See the full most reliable monitoring & observability tools ranking →