Business Phone Systems · reliability comparison
Nextiva vs RingCentral: which is more reliable? (2026)
RingCentral is more reliable than Nextiva, scoring 79.3 vs 66.1 out of 100. Over the last 90 days Nextiva reported 8 incidents and RingCentral reported 16, with effective uptime of 99.37% and 99.98% respectively.
Data updated Nov 2, 2026 · How we score
| Metric | Nextiva | RingCentral |
|---|---|---|
| Reliability score | 66.1 | 79.3 |
| Rank (business phone systems) | #11 | #8 |
| Uptime (90 days) | 99.37% | 99.98% |
| Incidents (90 days) | 8 | 16 |
| Partial / major outages | 6 | 1 |
| Avg time to resolve | 2h 35m | — |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Nextiva and RingCentral differ
- RingCentral reported 2× as many incidents as Nextiva over the last 90 days (16 vs 8).
- Nextiva had 6 partial or major outages, compared with 1 for RingCentral.
90-day uptime
Nextiva
RingCentral
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Nextiva incidents
- Major outageOct 28, 2026 · resolved in 1h 4m
NextivaONE and NextOS Platform Login Issuesofficial update ↗
Affected: Nextiva Call Center, NextivaONE, NextOS Platform
- Degraded performanceOct 27, 2026 · resolved in 45m
Intermittent Audio Quality and Calling Issues.
Affected: Nextiva Call Center, NextOS Platform
- Degraded performanceOct 20, 2026 · resolved in 2h 18m
Nextiva Contact Center Client Issues
Affected: Nextiva Contact Center
- Partial outageOct 1, 2026 · resolved in 8h 45m
Sales Chat Errorsofficial update ↗
Affected: Nextiva.com
- Partial outageSep 18, 2026 · resolved in 6m
Nextiva Call Center login failures
Affected: Nextiva Call Center
- Partial outageSep 11, 2026 · resolved in 27m
Nextiva Contact Center Inbound Calling Issues
Affected: Nextiva Contact Center
Recent RingCentral incidents
- Degraded performanceOct 23, 2026 · resolved (duration not published)
Phone: A portion of customers in the APAC region may be experiencing dead air on calls
Affected: Phone
- Degraded performanceOct 22, 2026 · resolved (duration not published)
Phone: A portion of customers in the APAC region may be experiencing dead air on calls
Affected: Phone
- Degraded performanceOct 13, 2026 · resolved (duration not published)
Phone: A portion of customers may be unable to add agents to existing call queues
Affected: Phone
- Degraded performanceOct 7, 2026 · resolved (duration not published)
Affected: Phone
- Degraded performanceSep 22, 2026 · resolved (duration not published)
Affected: Phone
- Degraded performanceSep 22, 2026 · resolved (duration not published)
Affected: Messaging
Other business phone systems to consider
- Grasshopper · #1 · 99.96% uptime
- JustCall · #2 · 99.96% uptime
- CloudTalk · #3 · 99.91% uptime
- GoTo Connect · #4 · 99.87% uptime