KYC & Identity Verification · reliability comparison
Onfido (Entrust) vs Sumsub: which is more reliable? (2026)
Onfido (Entrust) is more reliable than Sumsub, scoring 88.7 vs 75.8 out of 100. Over the last 90 days Onfido (Entrust) reported 9 incidents and Sumsub reported 5, with effective uptime of 99.93% and 99.49% respectively. Sumsub resolves incidents faster on average (15m).
Data updated Nov 1, 2026 · How we score
| Metric | Onfido (Entrust) | Sumsub |
|---|---|---|
| Reliability score | 88.7 | 75.8 |
| Rank (identity verification providers) | #4 | #10 |
| Uptime (90 days) | 99.93% | 99.49% |
| Incidents (90 days) | 9 | 5 |
| Partial / major outages | 2 | 1 |
| Avg time to resolve | 53m | 15m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Onfido (Entrust) and Sumsub differ
- Onfido (Entrust) reported 80% more incidents than Sumsub over the last 90 days (9 vs 5).
- Onfido (Entrust) had 2 partial or major outages, compared with 1 for Sumsub.
- Sumsub fixes problems faster: 15m on average, against 53m for Onfido (Entrust) (3.5× quicker).
- Onfido (Entrust)'s longest outage on record lasted 3h 8m (Jan 7, 2026); Sumsub's lasted 3d (Mar 2, 2026).
90-day uptime
Onfido (Entrust)
Sumsub
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Onfido (Entrust) incidents
- Degraded performanceOct 29, 2026 · resolved in 18m
Potential problems completing Identity Reports (UK)
Affected: Identity Enhanced
- Degraded performanceOct 23, 2026 · resolved in 34m
UK eVisa: delayed reports and tasks
Affected: UK EVisa
- Degraded performanceOct 20, 2026 · resolved in 3h 35m
IDR: provider issue causing delays on reports
Affected: Identity Enhanced, Identity Enhanced
- Degraded performanceSep 30, 2026 · resolved in 3h 6m
Degraded performance for Identity Reports in UK jurisdiction
Affected: Identity Enhanced
- Partial outageSep 22, 2026 · resolved in 25m
UK EVisa Government Service is down
Affected: UK EVisa
- Degraded performanceSep 8, 2026 · resolved in <1m
Recent Sumsub incidents
- InformationalOct 29, 2026 · resolved in 5h 5m
- Degraded performanceOct 12, 2026 · resolved in 30m
- Degraded performanceOct 2, 2026 · ongoing
Connectivity issues for some users in Vietnam
Affected: MobileSDK, WebSDK
- InformationalSep 15, 2026 · resolved in <1m
- Major outageAug 31, 2026 · resolved in <1m
Other identity verification providers to consider
- Stripe Identity · #1 · 99.99% uptime
- iDenfy · #2 · 99.99% uptime
- Didit · #3 · 99.95% uptime
- Veriff · #5 · 99.89% uptime
See the full most reliable kyc & identity verification providers ranking →