KYC & Identity Verification · reliability comparison
Onfido (Entrust) vs Veriff: which is more reliable? (2026)
Onfido (Entrust) and Veriff are effectively tied on reliability (88.7 vs 87.0). Over the last 90 days Onfido (Entrust) reported 9 incidents and Veriff reported 9, with effective uptime of 99.93% and 99.89% respectively. Onfido (Entrust) resolves incidents faster on average (53m).
Data updated Nov 1, 2026 · How we score
| Metric | Onfido (Entrust) | Veriff |
|---|---|---|
| Reliability score | 88.7 | 87.0 |
| Rank (identity verification providers) | #4 | #5 |
| Uptime (90 days) | 99.93% | 99.89% |
| Incidents (90 days) | 9 | 9 |
| Partial / major outages | 2 | 0 |
| Avg time to resolve | 53m | 2h 7m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Onfido (Entrust) and Veriff differ
- Onfido (Entrust) had 2 partial or major outages, compared with 0 for Veriff.
- Onfido (Entrust) fixes problems faster: 53m on average, against 2h 7m for Veriff (2.4× quicker).
- Onfido (Entrust)'s longest outage on record lasted 3h 8m (Jan 7, 2026); Veriff's lasted 8h 13m (Jun 12, 2026).
90-day uptime
Onfido (Entrust)
Veriff
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Onfido (Entrust) incidents
- Degraded performanceOct 29, 2026 · resolved in 18m
Potential problems completing Identity Reports (UK)
Affected: Identity Enhanced
- Degraded performanceOct 23, 2026 · resolved in 34m
UK eVisa: delayed reports and tasks
Affected: UK EVisa
- Degraded performanceOct 20, 2026 · resolved in 3h 35m
IDR: provider issue causing delays on reports
Affected: Identity Enhanced, Identity Enhanced
- Degraded performanceSep 30, 2026 · resolved in 3h 6m
Degraded performance for Identity Reports in UK jurisdiction
Affected: Identity Enhanced
- Partial outageSep 22, 2026 · resolved in 25m
UK EVisa Government Service is down
Affected: UK EVisa
- Degraded performanceSep 8, 2026 · resolved in <1m
Recent Veriff incidents
- Degraded performanceOct 28, 2026 · resolved in 51m
Delayed decision for a subset of verification sessions
Affected: API, Verification Decisions
- Degraded performanceOct 27, 2026 · resolved in 38m
Our service is experiencing issues
Affected: Verification Decisions, Verification Decisions
- InformationalOct 23, 2026 · resolved in <1m
Affected: Verification Decisions, Verification Decisions, Verification Decisions
- Degraded performanceOct 7, 2026 · resolved in <1m
- Degraded performanceOct 1, 2026 · resolved in 2h 19m
Our service is experiencing issues
Affected: Verification Decisions, Verification Decisions, Verification Decisions
- Degraded performanceSep 3, 2026 · resolved in 8h 3m
Our service is experiencing issues
Affected: Verification Decisions, Verification Decisions, Verification Decisions
Other identity verification providers to consider
- Stripe Identity · #1 · 99.99% uptime
- iDenfy · #2 · 99.99% uptime
- Didit · #3 · 99.95% uptime
- Jumio · #6 · 99.85% uptime
See the full most reliable kyc & identity verification providers ranking →