KYC & Identity Verification · reliability comparison
Persona vs Socure: which is more reliable? (2026)
Socure is more reliable than Persona, scoring 73.5 vs 66.7 out of 100. Over the last 90 days Persona reported 14 incidents and Socure reported 18, with effective uptime of 99.59% and 99.71% respectively. Socure resolves incidents faster on average (2h 56m).
Data updated Nov 1, 2026 · How we score
| Metric | Persona | Socure |
|---|---|---|
| Reliability score | 66.7 | 73.5 |
| Rank (identity verification providers) | #12 | #11 |
| Uptime (90 days) | 99.59% | 99.71% |
| Incidents (90 days) | 14 | 18 |
| Partial / major outages | 4 | 3 |
| Avg time to resolve | 4h 37m | 2h 56m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Persona and Socure differ
- Socure reported 29% more incidents than Persona over the last 90 days (18 vs 14).
- Persona had 4 partial or major outages, compared with 3 for Socure.
- Socure fixes problems faster: 2h 56m on average, against 4h 37m for Persona.
- Persona's longest outage on record lasted 9h (Sep 30, 2026); Socure's lasted 1h 47m (Jun 9, 2026).
90-day uptime
Persona
Socure
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Persona incidents
- Degraded performanceOct 28, 2026 · resolved (duration not published)
- Major outageOct 26, 2026 · resolved (duration not published)
- Partial outageOct 22, 2026 · resolved (duration not published)
- Degraded performanceOct 22, 2026 · resolved in 40m
- Degraded performanceOct 21, 2026 · resolved (duration not published)
- MaintenanceOct 16, 2026 · resolved in 1d 18h
Planned Maintenance - Florida and Idaho AAMVA Verifications — Scheduled
Recent Socure incidents
- Degraded performanceOct 23, 2026 · resolved in 12m
[SEV3] eCBSV API Outage Resulting in 5xx Errors
Affected: eCBSV, eCBSV
- Degraded performanceOct 19, 2026 · resolved in 6h 54m
[SEV3] Intermittent Latency in Dashboard For DocV Image Display and Download
Affected: Predictive DocV, Predictive DocV
- InformationalOct 18, 2026 · resolved in <1m
RETROACTIVE: [SEV3] - eCBSV API Outage Resulting in 5xx Errors
Affected: eCBSV, eCBSV
- Degraded performanceOct 16, 2026 · resolved in 5h 51m
[Sev3] Elevated error rate for RiskOS Evaluation APIs
Affected: RiskOS
- Major outageOct 16, 2026 · resolved in <1m
RETROACTIVE: [SEV 1] Outage Resulting in 5xx Errors
Affected: Global Watchlist Screening with Monitoring, Sigma Identity Fraud, Watchlist Standard, Sigma Synthetic Fraud, Watchlist Plus, Watchlist Premier +4 more
- Major outageOct 15, 2026 · resolved in 29m
[SEV 1] Outage Resulting in 5xx Errors
Affected: Sigma Identity Fraud, Global Watchlist Screening with Monitoring, Watchlist Standard, Sigma Synthetic Fraud, Watchlist Plus, KYC +4 more
Other identity verification providers to consider
- Stripe Identity · #1 · 99.99% uptime
- iDenfy · #2 · 99.99% uptime
- Didit · #3 · 99.95% uptime
- Onfido (Entrust) · #4 · 99.93% uptime
See the full most reliable kyc & identity verification providers ranking →