KYC & Identity Verification · reliability comparison
Plaid Identity Verification vs Sumsub: which is more reliable? (2026)
Plaid Identity Verification and Sumsub are effectively tied on reliability (77.7 vs 75.8). Over the last 90 days Plaid Identity Verification reported 8 incidents and Sumsub reported 5, with effective uptime of 99.89% and 99.49% respectively. Sumsub resolves incidents faster on average (15m).
Data updated Nov 1, 2026 · How we score
VS
| Metric | Plaid Identity Verification | Sumsub |
|---|---|---|
| Reliability score | 77.7 | 75.8 |
| Rank (identity verification providers) | #9 | #10 |
| Uptime (90 days) | 99.89% | 99.49% |
| Incidents (90 days) | 8 | 5 |
| Partial / major outages | 0 | 1 |
| Avg time to resolve | 15h 37m | 15m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Plaid Identity Verification and Sumsub differ
- Plaid Identity Verification reported 60% more incidents than Sumsub over the last 90 days (8 vs 5).
- Sumsub had 1 partial or major outage, compared with 0 for Plaid Identity Verification.
- Sumsub fixes problems faster: 15m on average, against 15h 37m for Plaid Identity Verification (62.4× quicker).
- Plaid Identity Verification's longest outage on record lasted 1h 42m (Jul 16, 2026); Sumsub's lasted 3d (Mar 2, 2026).
90-day uptime
Plaid Identity Verification
Sumsub
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Plaid Identity Verification incidents
- InformationalOct 15, 2026 · resolved in 9m
- InformationalOct 14, 2026 · resolved in 49m
- InformationalSep 17, 2026 · resolved in 6h 2m
- InformationalSep 15, 2026 · resolved in 6h 28m
- InformationalSep 11, 2026 · resolved in 5h 19m
- Degraded performanceAug 24, 2026 · resolved in 15h 37m
Affected: API - Production
Recent Sumsub incidents
- InformationalOct 29, 2026 · resolved in 5h 5m
- Degraded performanceOct 12, 2026 · resolved in 30m
- Degraded performanceOct 2, 2026 · ongoing
Connectivity issues for some users in Vietnam
Affected: MobileSDK, WebSDK
- InformationalSep 15, 2026 · resolved in <1m
- Major outageAug 31, 2026 · resolved in <1m
Other identity verification providers to consider
- Stripe Identity · #1 · 99.99% uptime
- iDenfy · #2 · 99.99% uptime
- Didit · #3 · 99.95% uptime
- Onfido (Entrust) · #4 · 99.93% uptime
See the full most reliable kyc & identity verification providers ranking →