KYC & Identity Verification · reliability comparison
Stripe Identity vs Sumsub: which is more reliable? (2026)
Stripe Identity is more reliable than Sumsub, scoring 96.5 vs 75.8 out of 100. Over the last 90 days Stripe Identity reported 4 incidents and Sumsub reported 5, with effective uptime of 99.99% and 99.49% respectively. Sumsub resolves incidents faster on average (15m).
Data updated Nov 1, 2026 · How we score
| Metric | Stripe Identity | Sumsub |
|---|---|---|
| Reliability score | 96.5 | 75.8 |
| Rank (identity verification providers) | #1 | #10 |
| Uptime (90 days) | 99.99% | 99.49% |
| Incidents (90 days) | 4 | 5 |
| Partial / major outages | 1 | 1 |
| Avg time to resolve | 19m | 15m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Stripe Identity and Sumsub differ
- Sumsub reported 25% more incidents than Stripe Identity over the last 90 days (5 vs 4).
- Stripe Identity's longest outage on record lasted 19m (Sep 27, 2026); Sumsub's lasted 3d (Mar 2, 2026).
90-day uptime
Stripe Identity
Sumsub
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Stripe Identity incidents
- InformationalOct 1, 2026 · resolved in 25m
Affected: Stripe API
- Partial outageSep 27, 2026 · resolved in 19m
Affected: Stripe API, Stripe core components
- InformationalSep 23, 2026 · resolved in 33m
Affected: Stripe API, Stripe core components
- InformationalSep 22, 2026 · resolved in 2h 15m
Affected: Stripe API, Stripe core components
Recent Sumsub incidents
- InformationalOct 29, 2026 · resolved in 5h 5m
- Degraded performanceOct 12, 2026 · resolved in 30m
- Degraded performanceOct 2, 2026 · ongoing
Connectivity issues for some users in Vietnam
Affected: MobileSDK, WebSDK
- InformationalSep 15, 2026 · resolved in <1m
- Major outageAug 31, 2026 · resolved in <1m
Other identity verification providers to consider
- iDenfy · #2 · 99.99% uptime
- Didit · #3 · 99.95% uptime
- Onfido (Entrust) · #4 · 99.93% uptime
- Veriff · #5 · 99.89% uptime
See the full most reliable kyc & identity verification providers ranking →