Restaurant Reservation Systems · reliability comparison
Tock vs Tripleseat: which is more reliable? (2026)
Tock is more reliable than Tripleseat, scoring 55.7 vs 33.1 out of 100. Over the last 90 days Tock reported 4 incidents and Tripleseat reported 10, with effective uptime of 98.84% and 95.76% respectively. Tock resolves incidents faster on average (12h 6m).
Data updated Nov 1, 2026 · How we score
| Metric | Tock | Tripleseat |
|---|---|---|
| Reliability score | 55.7 | 33.1 |
| Rank (restaurant reservation systems) | #6 | #7 |
| Uptime (90 days) | 98.84% | 95.76% |
| Incidents (90 days) | 4 | 10 |
| Partial / major outages | 3 | 4 |
| Avg time to resolve | 12h 6m | 1d 3h |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Tock and Tripleseat differ
- Tripleseat reported 2.5× as many incidents as Tock over the last 90 days (10 vs 4).
- Tripleseat had 4 partial or major outages, compared with 3 for Tock.
- Tock fixes problems faster: 12h 6m on average, against 1d 3h for Tripleseat (2.3× quicker).
- Tock's longest outage on record lasted 3d (May 15, 2026); Tripleseat's lasted 3d (Jul 29, 2026).
90-day uptime
Tock
Tripleseat
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Tock incidents
- Degraded performanceOct 26, 2026 · resolved in 25m
Investigating a potential service disruption
Affected: Timeline & Service, Dashboard Admin, Guest Checkout
- Partial outageOct 23, 2026 · resolved in 1h 1m
Affected: Dashboard Admin
- Major outageOct 7, 2026 · resolved in 1h 58m
Incident Identifiedofficial update ↗
Affected: SMS, Dashboard Admin, Dashboard Reporting
- Partial outageSep 14, 2026 · resolved in 1d 20h
Investigating a potential service disruptionofficial update ↗
Affected: Guest Checkout, Timeline & Service
Recent Tripleseat incidents
- Major outageOct 27, 2026 · resolved in 23h 36m
- Major outageOct 22, 2026 · resolved in 1d 3h
New incident: "Intermittent SMS 2-Factor Authentication Delays"official update ↗
- Major outageOct 10, 2026 · resolved in 2h 16m
- Major outageSep 30, 2026 · resolved in 1h 49m
New incident: "Signature/Countersignature Fields Unavailable on Event/Booking Documents"official update ↗
- Degraded performanceSep 30, 2026 · resolved in 1h 49m
New incident: "Document PDFs not generating/exporting and visual formatting Issues"
- Degraded performanceSep 24, 2026 · resolved in 11d 2h
Other restaurant reservation systems to consider
- Eat App · #1 · 100% uptime
- ResDiary · #2 · 99.88% uptime
- Zenchef · #3 · 100% uptime
- SevenRooms · #4 · 99.76% uptime
See the full most reliable restaurant reservation systems ranking →