Monthly outage report

March 2021 business software outage report

In March 2021, the vendors we track reported 68 incidents, including 30 partial or major outages. Choose a category for the vendor-by-vendor breakdown.

Retail & e-commerce

CategoryIncidentsPartial / majorClean vendorsMost incidents
E-commerce Platforms0013 of 13—
Retail POS0016 of 16—
Shipping & Fulfillment Software0015 of 15—

Payments & finance

CategoryIncidentsPartial / majorClean vendorsMost incidents
Accounting Software1011 of 12FreeAgent (1)
Business Banking3113 of 15Starling Business (2)
Expense Management Software0015 of 15—
KYC & Identity Verification0016 of 16—
Payment Processors0015 of 15—
Payroll & HR Software4215 of 16Namely (4)
Subscription Billing Platforms0016 of 16—

Restaurants & hospitality

CategoryIncidentsPartial / majorClean vendorsMost incidents
Hotel Property Management Systems0016 of 16—
Restaurant Online Ordering Platforms1018 of 19Deliverect (1)
Restaurant POS0017 of 17—
Restaurant Reservation Systems1114 of 15SevenRooms (1)
Vacation Rental Software0016 of 16—

Health, beauty & fitness

Trades & property

CategoryIncidentsPartial / majorClean vendorsMost incidents
Auto Repair Shop Software0014 of 14—
Field Service Management3216 of 18Housecall Pro (2)
Property Management Software0016 of 16—

Back office & professional services

Marketing & customer communication

AI & developer tools

CategoryIncidentsPartial / majorClean vendorsMost incidents
AI Chat Assistants0010 of 10—
App Hosting Platforms0015 of 15—
Authentication Providers0013 of 13—
CDN & DNS Providers1115 of 16deSEC (1)
Cloud Providers0014 of 14—
Code Hosting & CI/CD2114 of 15Travis CI (2)
LLM API Providers0016 of 16—
Managed Database Services0015 of 15—
Monitoring & Observability11215 of 16Datadog (11)
SMS & Voice APIs1114 of 15Textmagic (1)
Transactional Email APIs0014 of 14—

iGaming & betting technology

CategoryIncidentsPartial / majorClean vendorsMost incidents
iGaming Affiliate Software0014 of 14—
iGaming CRM & Player Engagement3211 of 12CleverTap (3)
iGaming Payment Providers1013 of 14emerchantpay (1)

Creators & events

CategoryIncidentsPartial / majorClean vendorsMost incidents
Event Ticketing Platforms0014 of 14—
Online Course Platforms0015 of 15—

Longest outages in March 2021