Outage report · Partial outage

Box outage on Jul 7, 2026

[Medium] Issues with Search service, Box Sign Templates and Metadata queries

SeverityPartial outage

StartedJul 7, 2026, 14:11UTC

ResolvedJul 7, 2026, 16:19UTC

Duration2h 8m

What happened

Box reported a partial outage starting Jul 7, 2026, 14:11 UTC, affecting Search, Search, Box Sign. It was marked resolved at Jul 7, 2026, 16:19 UTC.

The incident lasted 2h 8m from first report to resolution.
Box had reported 9 other partial or major outages in the 90 days before it.
12 other vendors we track reported a significant incident within 12 hours of it.

Latest update from Box

We recently addressed an issue that affected Box Search and related Query functionality, including the Public APIs and Box Apps features that rely on them. We would like to take the opportunity to explain what happened and the steps we have taken to prevent it from happening again. On July 7, 2026 between 06:22 AM and 08:53 AM PT, some customers may have experienced elevated latencies and intermittent errors when using the Box Search and Query functionality. Public APIs for these features, Box Apps, Web App Search, and other functionalities that depends on Search and Query APIs were also impacted. This incident was caused by a sudden surge in indexing traffic that overwhelmed services in one of our subsystems, before they could be scaled up or rate limiting could kick in. We were able to remediate the issue by isolating the offending traffic and allowing the surge of indexing work to finish processing and drain. Regular traffic routing was restored once the affected infrastructure was

Read Box's official incident report ↗