Outage report · Partial outage
Freshdesk outage on Apr 14, 2026
Issue with AI Agent due to third-party service provider
SeverityPartial outage
StartedApr 14, 2026, 05:19UTC
ResolvedApr 14, 2026, 22:13UTC
Duration16h 55m
What happened
Freshdesk reported a partial outage starting Apr 14, 2026, 05:19 UTC. It was marked resolved at Apr 14, 2026, 22:13 UTC.
- The incident lasted 16h 55m from first report to resolution.
- It was the 2nd longest of 13 significant outages Freshdesk reported in the 12 months up to it.
- Freshdesk had reported 6 other partial or major outages in the 90 days before it.
- 10 other vendors we track reported a significant incident within 12 hours of it.
Latest update from Freshdesk
The AI agent bot is experiencing failures due to a third-party provider. This may result in bot failures,Knowledge source admin configurations causing conversations to be assigned to an agent. We are actively working with our third-party provider to resolve the issue as quickly as possible
What our independent monitoring saw
Our independent monitoring of Freshdesk started after this incident, so this report is based on Freshdesk's status page.
Other outages around the same time
Significant incidents other vendors reported within 12 hours of this one.
Freshdesk's overall reliability
61.2/100
Freshdesk has a reliability score of 61.2/100, with 99.39% effective uptime and 20 incidents over the last 90 days.
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