Freshdesk outage on Dec 12, 2023

What happened

Freshdesk reported a major outage starting Dec 12, 2023, 01:36 UTC. It was marked resolved at Dec 12, 2023, 02:58 UTC.

• The incident lasted 1h 21m from first report to resolution.
• Freshdesk had reported 3 other partial or major outages in the 90 days before it.
• 2 other vendors we track reported a significant incident within 12 hours of it.

Latest update from Freshdesk

We are currently facing issues with the making and receiving calls. We are working closely with our Engineering team to resolve this issue. Further updates to follow our engineering team is still working on resolving the issue, further updates to follow

Read Freshdesk's official incident report ↗

What our independent monitoring saw

Our independent monitoring of Freshdesk started after this incident, so this report is based on Freshdesk's status page.

Other outages around the same time

Significant incidents other vendors reported within 12 hours of this one.

• Partial outageSugarSyncDec 11, 2023, 17:02 UTC

  Credit card cannot be updated via some web browsers

• Major outageFreshdesk Contact Center (Freshcaller)Dec 12, 2023, 01:36 UTC

  Issue with making and receiving calls

Freshdesk's overall reliability

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