Outage report · Partial outage
Freshdesk outage on Oct 25, 2022
Third-party Services Outage - WhatsApp
SeverityPartial outage
StartedOct 25, 2022, 07:15UTC
ResolvedOct 25, 2022, 10:28UTC
Duration3h 14m
What happened
Freshdesk reported a partial outage starting Oct 25, 2022, 07:15 UTC. It was marked resolved at Oct 25, 2022, 10:28 UTC.
- The incident lasted 3h 14m from first report to resolution.
- Freshdesk had reported 3 other partial or major outages in the 90 days before it.
- 3 other vendors we track reported a significant incident within 12 hours of it.
Latest update from Freshdesk
The third party service - whatsApp is facing an outage and if you are using WhatsApp as a channel for communication to use our product you might be impacted. We will keep you posted on the progress.
What our independent monitoring saw
Our independent monitoring of Freshdesk started after this incident, so this report is based on Freshdesk's status page.
Other outages around the same time
Significant incidents other vendors reported within 12 hours of this one.
Freshdesk's overall reliability
52.7/100
Freshdesk has a reliability score of 52.7/100, with 99.41% effective uptime and 18 incidents over the last 90 days.
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