Outage report · Major outage

Socure outage on Mar 20, 2026

[Sev1] Elevated 5xx errors in Device Ingestion Services

SeverityMajor outage

StartedMar 20, 2026, 19:15UTC

ResolvedMar 20, 2026, 19:54UTC

Duration39m

What happened

Socure reported a major outage starting Mar 20, 2026, 19:15 UTC, affecting SigmaDevice iOS, SigmaDevice Android, Device Risk - WebSDK. It was marked resolved at Mar 20, 2026, 19:54 UTC.

The incident lasted 39m from first report to resolution.
Socure had reported 2 other partial or major outages in the 90 days before it.
6 other vendors we track reported a significant incident within 12 hours of it.

Latest update from Socure

**Root Cause Analysis:** **Incident:** Elevated 5xx errors in Device Ingestion Services **Date Range:** March 20, 2026 between 2:45 PM ET and 3:43 PM ET **Impact:** All Device and Digital Intelligence SDK traffic was affected. **Status:** Resolved ### **Summary** On March 20, 2026, between 2:45 PM ET and 3:43 PM ET, Socure's Device Ingestion service experienced approximately 58 minutes of unavailability. The incident was triggered by a sudden, significant surge in end-user app activity that revealed a gap in our traffic handling capacity and caused our ingestion service to become unavailable. We tried scaling up our services but the sustained pressure prevented new instances from remaining healthy. We had to temporarily pause ingress traffic to allow the service to stabilize. During this down time, the service stopped returning session tokens and as a result the SDK did not return tokens back to the customer. ### **Timeline** | **Date / Time \(ET\)** | **Event** | | --- |

Read Socure's official incident report ↗