Outage report · Major outage
Zendesk outage on Nov 3, 2026
AI Agents are unresponsive
What happened
Zendesk reported a major outage starting Nov 3, 2026, 10:39 UTC, affecting AI Agents, Core Services, Dashboard. The incident is still open on the vendor's status page.
- Zendesk had reported 9 other partial or major outages in the 90 days before it.
- 5 other vendors we track reported a significant incident within 12 hours of it.
What our independent monitoring saw
Our checks of Zendesk's public login and customer-facing pages kept responding during this incident, so the problem was most likely inside the product (for example a specific feature, region or integration) rather than a full site outage.
Other outages around the same time
Significant incidents other vendors reported within 12 hours of this one.
Zendesk's overall reliability
Zendesk has a reliability score of 47.3/100, with 99.12% effective uptime and 13 incidents over the last 90 days.
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