Business Phone Systems · reliability comparison
Dialpad vs Nextiva: which is more reliable? (2026)
Dialpad is more reliable than Nextiva, scoring 75.6 vs 66.1 out of 100. Over the last 90 days Dialpad reported 7 incidents and Nextiva reported 8, with effective uptime of 99.65% and 99.37% respectively. Nextiva resolves incidents faster on average (2h 35m).
Data updated Nov 1, 2026 · How we score
| Metric | Dialpad | Nextiva |
|---|---|---|
| Reliability score | 75.6 | 66.1 |
| Rank (business phone systems) | #9 | #11 |
| Uptime (90 days) | 99.65% | 99.37% |
| Incidents (90 days) | 7 | 8 |
| Partial / major outages | 2 | 6 |
| Avg time to resolve | 2h 59m | 2h 35m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Dialpad and Nextiva differ
- Nextiva reported 14% more incidents than Dialpad over the last 90 days (8 vs 7).
- Nextiva had 6 partial or major outages, compared with 2 for Dialpad.
- Nextiva fixes problems faster: 2h 35m on average, against 2h 59m for Dialpad.
- Dialpad's longest outage on record lasted 7h 37m (Oct 20, 2026); Nextiva's lasted 8h 45m (Oct 1, 2026).
90-day uptime
Dialpad
Nextiva
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Dialpad incidents
- Degraded performanceOct 20, 2026 · resolved in 6h 5m
Some customers may be experiencing issues with devices.
Affected: Telephony Infrastructure: Inbound Calls, Telephony Infrastructure: Outbound Calls
- Partial outageOct 20, 2026 · resolved in 7h 37m
Some customers may be experiencing issues making or receiving calls.official update ↗
Affected: Telephony Infrastructure: Inbound Calls, Telephony Infrastructure: Outbound Calls
- Degraded performanceSep 23, 2026 · resolved in 45m
Service degradation affecting some IVR Customers
Affected: Omnichannel
- Degraded performanceSep 15, 2026 · resolved in 19m
Some users with US toll-free or midwest toll numbers may have had trouble with new or ongoing calls
Affected: Telephony Infrastructure: Inbound Calls, Telephony Infrastructure: Outbound Calls
- Degraded performanceSep 3, 2026 · resolved in 42m
Investigating degraded calling performance for some EU numbers and destinations
Affected: Telephony Infrastructure: Inbound Calls, Telephony Infrastructure: Outbound Calls, Carrier Networks: Local Numbers
- Partial outageSep 1, 2026 · resolved in 4h 37m
Partial service disruptionofficial update ↗
Affected: Telephony Infrastructure: Inbound Calls
Recent Nextiva incidents
- Major outageOct 28, 2026 · resolved in 1h 4m
NextivaONE and NextOS Platform Login Issuesofficial update ↗
Affected: Nextiva Call Center, NextivaONE, NextOS Platform
- Degraded performanceOct 27, 2026 · resolved in 45m
Intermittent Audio Quality and Calling Issues.
Affected: Nextiva Call Center, NextOS Platform
- Degraded performanceOct 20, 2026 · resolved in 2h 18m
Nextiva Contact Center Client Issues
Affected: Nextiva Contact Center
- Partial outageOct 1, 2026 · resolved in 8h 45m
Sales Chat Errorsofficial update ↗
Affected: Nextiva.com
- Partial outageSep 18, 2026 · resolved in 6m
Nextiva Call Center login failures
Affected: Nextiva Call Center
- Partial outageSep 11, 2026 · resolved in 27m
Nextiva Contact Center Inbound Calling Issues
Affected: Nextiva Contact Center
Other business phone systems to consider
- Grasshopper · #1 · 99.96% uptime
- JustCall · #2 · 99.96% uptime
- CloudTalk · #3 · 99.91% uptime
- GoTo Connect · #4 · 99.87% uptime