Monitoring & Observability · reliability comparison
Elastic Cloud vs New Relic: which is more reliable? (2026)
New Relic is more reliable than Elastic Cloud, scoring 91.3 vs 26.9 out of 100. Over the last 90 days Elastic Cloud reported 23 incidents and New Relic reported 5, with effective uptime of 91.19% and 99.93% respectively. New Relic resolves incidents faster on average (1h 21m).
Data updated Nov 1, 2026 · How we score
| Metric | Elastic Cloud | New Relic |
|---|---|---|
| Reliability score | 26.9 | 91.3 |
| Rank (monitoring & observability tools) | #16 | #3 |
| Uptime (90 days) | 91.19% | 99.93% |
| Incidents (90 days) | 23 | 5 |
| Partial / major outages | 22 | 2 |
| Avg time to resolve | 19h 52m | 1h 21m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Elastic Cloud and New Relic differ
- Elastic Cloud reported 4.6× as many incidents as New Relic over the last 90 days (23 vs 5).
- Elastic Cloud had 22 partial or major outages, compared with 2 for New Relic.
- New Relic fixes problems faster: 1h 21m on average, against 19h 52m for Elastic Cloud (14.7× quicker).
- Elastic Cloud's longest outage on record lasted 3d (Sep 9, 2026); New Relic's lasted 2h 51m (Dec 18, 2025).
90-day uptime
Elastic Cloud
New Relic
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Elastic Cloud incidents
- Partial outageOct 23, 2026 · resolved in 2h 29m
- Partial outageOct 22, 2026 · resolved in 9h 31m
403 error when trying to access Autoops in newly created serverless projectsofficial update ↗
- Partial outageOct 20, 2026 · resolved in 6h 57m
- Partial outageOct 20, 2026 · resolved in 15h 3m
Degraded availability for some Elastic Cloud Hosted and Serverless deployments in GCP europe-west2 (London)official update ↗
- Partial outageOct 8, 2026 · resolved in 8h 12m
Delayed or Unavailable project operation in GCP us-central1official update ↗
Affected: GCP Infrastructure health: us-central1
- Partial outageOct 6, 2026 · resolved in 3h 50m
Delayed Serverless Metrics in Azure UAE North regionofficial update ↗
Affected: Azure Infrastructure Health
Recent New Relic incidents
- Partial outageOct 28, 2026 · resolved in 7m
Next-Gen Entity Platform Issues
Affected: Dashboards : JP
- Partial outageSep 25, 2026 · resolved in 2h 36m
Data Irregularities for US regionofficial update ↗
Affected: APM : US, APM Agent : US, Browser : US, Browser Agent : US, Infrastructure : US, Event API : US +13 more
- InformationalSep 25, 2026 · resolved in <1m
- InformationalSep 16, 2026 · resolved in 5h 32m
- InformationalSep 16, 2026 · resolved in <1m
Data Irregularities for EU Region
Affected: APM Agent : Europe, Browser Agent : Europe, Event API : Europe, Incident Intelligence API : Europe, Infrastructure Agent : Europe, Log API : Europe +5 more
Other monitoring & observability tools to consider
- Rollbar · #1 · 99.98% uptime
- incident.io · #2 · 99.97% uptime
- Checkly · #4 · 99.96% uptime
- UptimeRobot · #5 · 99.93% uptime
See the full most reliable monitoring & observability tools ranking →