Help Desk Software · reliability comparison
Gladly vs Gorgias: which is more reliable? (2026)
Gladly is more reliable than Gorgias, scoring 74.9 vs 43.0 out of 100. Over the last 90 days Gladly reported 7 incidents and Gorgias reported 19, with effective uptime of 99.65% and 97.97% respectively. Gladly resolves incidents faster on average (3h 58m).
Data updated Nov 1, 2026 · How we score
| Metric | Gladly | Gorgias |
|---|---|---|
| Reliability score | 74.9 | 43.0 |
| Rank (help desk platforms) | #10 | #13 |
| Uptime (90 days) | 99.65% | 97.97% |
| Incidents (90 days) | 7 | 19 |
| Partial / major outages | 1 | 13 |
| Avg time to resolve | 3h 58m | 5h 35m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Gladly and Gorgias differ
- Gorgias reported 2.7× as many incidents as Gladly over the last 90 days (19 vs 7).
- Gorgias had 13 partial or major outages, compared with 1 for Gladly.
- Gladly fixes problems faster: 3h 58m on average, against 5h 35m for Gorgias.
- Gladly's longest outage on record lasted 9h 22m (Sep 10, 2026); Gorgias's lasted 2d 3h (Jul 15, 2026).
90-day uptime
Gladly
Gorgias
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Gladly incidents
- Degraded performanceOct 23, 2026 · resolved in 1h 11m
Intermittent Issues with Login and Routing
Affected: Gladly Team Solution
- Degraded performanceOct 19, 2026 · resolved in 3h 8m
Affected: Reporting
- Degraded performanceSep 24, 2026 · resolved in 2h 59m
Topics popover getting cut off/hidden behind Answers & Team Assist panel
Affected: Admin
- Partial outageSep 10, 2026 · resolved in 9h 22m
Intermittent Report Loading Issuesofficial update ↗
Affected: Reporting
- Degraded performanceSep 9, 2026 · resolved in 4h 26m
Affected: Reporting
- Degraded performanceSep 9, 2026 · resolved in 1h 50m
Affected: Reporting
Recent Gorgias incidents
- Partial outageOct 30, 2026 · resolved in 19h 38m
Mobile app authentication issues resolvedofficial update ↗
Affected: Mobile Apps
- Major outageOct 30, 2026 · resolved in 53m
- InformationalOct 29, 2026 · ongoing
Instagram messages delayed or not appearing in Gorgias
Affected: Instagram comments, Instagram Direct Messages
- Partial outageOct 26, 2026 · resolved in 1h 8m
- InformationalOct 22, 2026 · resolved in 5d 3h
- Degraded performanceOct 19, 2026 · resolved in 46m
Other help desk platforms to consider
- Hiver · #1 · 99.99% uptime
- HubSpot Service Hub · #2 · 100% uptime
- Kustomer · #3 · 99.99% uptime
- Tidio · #4 · 99.98% uptime