Help Desk Software · reliability comparison

Gorgias vs Intercom: which is more reliable? (2026)

Intercom is more reliable than Gorgias, scoring 87.9 vs 43.0 out of 100. Over the last 90 days Gorgias reported 19 incidents and Intercom reported 8, with effective uptime of 97.97% and 99.92% respectively. Intercom resolves incidents faster on average (1h).

Data updated Nov 1, 2026 · How we score

Gorgias

43.0/100

Operational

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Intercom

87.9/100

Operational

Visit Intercom ↗
VS
MetricGorgiasIntercom
Reliability score43.087.9
Rank (help desk platforms)#13#8
Uptime (90 days)97.97%99.92%
Incidents (90 days)198
Partial / major outages133
Avg time to resolve5h 35m1h
Outages we detected00
Transparency score100/100100/100

Where Gorgias and Intercom differ

  • Gorgias reported 2.4× as many incidents as Intercom over the last 90 days (19 vs 8).
  • Gorgias had 13 partial or major outages, compared with 3 for Intercom.
  • Intercom fixes problems faster: 1h on average, against 5h 35m for Gorgias (5.6× quicker).
  • Gorgias's longest outage on record lasted 2d 3h (Jul 15, 2026); Intercom's lasted 3h 29m (Apr 14, 2026).

90-day uptime

Gorgias

Aug 4, 2026 – Aug 10, 2026: no incidentsAug 11, 2026: 76.81% uptime, 2 incidents (Partial outage)Aug 12, 2026: 77.09% uptime, 1 incident (Partial outage)Aug 13, 2026 – Aug 26, 2026: no incidentsAug 27, 2026: 98.61% uptime, 1 incident (Partial outage)Aug 28, 2026 – Aug 31, 2026: no incidentsSep 1, 2026: 92.38% uptime, 2 incidents (Partial outage)Sep 2, 2026: 90.88% uptime, 1 incident (Partial outage)Sep 3, 2026 – Sep 7, 2026: no incidentsSep 8, 2026: 99.61% uptime, 1 incident (Degraded performance)Sep 9, 2026 – Sep 14, 2026: no incidentsSep 15, 2026: 98.39% uptime, 1 incident (Partial outage)Sep 16, 2026: 97.41% uptime, 1 incident (Partial outage)Sep 17, 2026 – Sep 29, 2026: no incidentsSep 30, 2026: 92.42% uptime, 1 incident (Partial outage)Oct 1, 2026 – Oct 4, 2026: no incidentsOct 5, 2026: 99.11% uptime, 1 incident (Degraded performance)Oct 6, 2026: no incidentsOct 7, 2026: 68.65% uptime, 1 incident (Partial outage)Oct 8, 2026: 74.05% uptime, 1 incident (Partial outage)Oct 9, 2026 – Oct 18, 2026: no incidentsOct 19, 2026: 99.52% uptime, 1 incident (Degraded performance)Oct 20, 2026 – Oct 25, 2026: no incidentsOct 26, 2026: 97.65% uptime, 1 incident (Partial outage)Oct 27, 2026 – Oct 29, 2026: no incidentsOct 30, 2026: 88.20% uptime, 3 incidents (Major outage)Oct 31, 2026: 67.16% uptime, 2 incidents (Partial outage)Nov 1, 2026: no incidents
90 days ago97.978% average daily uptimeToday

Intercom

Aug 4, 2026 – Aug 18, 2026: no incidentsAug 19, 2026: 98.85% uptime, 1 incident (Partial outage)Aug 20, 2026 – Aug 25, 2026: no incidentsAug 26, 2026: 99.21% uptime, 1 incident (Partial outage)Aug 27, 2026 – Sep 2, 2026: no incidentsSep 3, 2026: 99.17% uptime, 1 incident (Major outage)Sep 4, 2026: 99.59% uptime, 1 incident (Degraded performance)Sep 5, 2026 – Sep 8, 2026: no incidentsSep 9, 2026: 99.90% uptime, 1 incident (Degraded performance)Sep 10, 2026 – Sep 15, 2026: no incidentsSep 16, 2026: 96.59% uptime, 1 incident (Degraded performance)Sep 17, 2026 – Oct 13, 2026: no incidentsOct 14, 2026: 99.87% uptime, 1 incident (Degraded performance)Oct 15, 2026 – Oct 29, 2026: no incidentsOct 30, 2026: 99.75% uptime, 1 incident (Degraded performance)Oct 31, 2026 – Nov 1, 2026: no incidents
90 days ago99.921% average daily uptimeToday

Recent Gorgias incidents

Full Gorgias reliability report →

Recent Intercom incidents

Full Intercom reliability report →

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