Help Desk Software · reliability comparison

Help Scout vs Intercom: which is more reliable? (2026)

Help Scout and Intercom are effectively tied on reliability (89.2 vs 87.9). Over the last 90 days Help Scout reported 6 incidents and Intercom reported 8, with effective uptime of 99.91% and 99.92% respectively. Intercom resolves incidents faster on average (1h).

Data updated Nov 2, 2026 · How we score

Help Scout

89.2/100

Operational

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Intercom

87.9/100

Operational

Visit Intercom ↗
VS
MetricHelp ScoutIntercom
Reliability score89.287.9
Rank (help desk platforms)#7#8
Uptime (90 days)99.91%99.92%
Incidents (90 days)68
Partial / major outages03
Avg time to resolve2h1h
Outages we detected00
Transparency score100/100100/100

Where Help Scout and Intercom differ

  • Intercom reported 33% more incidents than Help Scout over the last 90 days (8 vs 6).
  • Intercom had 3 partial or major outages, compared with 0 for Help Scout.
  • Intercom fixes problems faster: 1h on average, against 2h for Help Scout (2.0× quicker).
  • Help Scout's longest outage on record lasted 6h 44m (Jul 14, 2026); Intercom's lasted 3h 29m (Apr 14, 2026).

90-day uptime

Help Scout

Aug 5, 2026: no incidentsAug 6, 2026: 99.23% uptime, 1 incident (Degraded performance)Aug 7, 2026 – Aug 12, 2026: no incidentsAug 13, 2026: 99.56% uptime, 1 incident (Degraded performance)Aug 14, 2026: 98.56% uptime, 2 incidents (Degraded performance)Aug 15, 2026 – Aug 17, 2026: no incidentsAug 18, 2026: 97.99% uptime, 1 incident (Degraded performance)Aug 19, 2026 – Aug 30, 2026: no incidentsAug 31, 2026: 97.52% uptime, 1 incident (Degraded performance)Sep 1, 2026 – Sep 21, 2026: no incidentsSep 22, 2026: 99.62% uptime, 1 incident (Degraded performance)Sep 23, 2026 – Nov 2, 2026: no incidents
90 days ago99.916% average daily uptimeToday

Intercom

Aug 5, 2026 – Aug 18, 2026: no incidentsAug 19, 2026: 98.85% uptime, 1 incident (Partial outage)Aug 20, 2026 – Aug 25, 2026: no incidentsAug 26, 2026: 99.21% uptime, 1 incident (Partial outage)Aug 27, 2026 – Sep 2, 2026: no incidentsSep 3, 2026: 99.17% uptime, 1 incident (Major outage)Sep 4, 2026: 99.59% uptime, 1 incident (Degraded performance)Sep 5, 2026 – Sep 8, 2026: no incidentsSep 9, 2026: 99.90% uptime, 1 incident (Degraded performance)Sep 10, 2026 – Sep 15, 2026: no incidentsSep 16, 2026: 96.59% uptime, 1 incident (Degraded performance)Sep 17, 2026 – Oct 13, 2026: no incidentsOct 14, 2026: 99.87% uptime, 1 incident (Degraded performance)Oct 15, 2026 – Oct 29, 2026: no incidentsOct 30, 2026: 99.75% uptime, 1 incident (Degraded performance)Oct 31, 2026 – Nov 2, 2026: no incidents
90 days ago99.921% average daily uptimeToday

Recent Help Scout incidents

  • Degraded performanceSep 22, 2026 · resolved in 36m

    Mailbox counts, folders, reports, search results

    Affected: Mailbox counts, folders, reports, search results

  • Degraded performanceAug 31, 2026 · resolved in 3h 57m

    Mailbox counts

    Affected: Mailbox counts, folders, reports, search results

  • Degraded performanceAug 18, 2026 · resolved in 3h 12m

    App Access Issues

    Affected: AI Drafts, AI Answers, AI Summarize, AI Assist

  • Degraded performanceAug 14, 2026 · resolved in 1h 18m

    Beacon Issues

    Affected: Beacon

  • Degraded performanceAug 13, 2026 · resolved in 1h 42m

    SLA issues

    Affected: Web App

  • Degraded performanceAug 6, 2026 · resolved in 1h 13m

    Report Loading

    Affected: Mailbox counts, folders, reports, search results

Full Help Scout reliability report →

Recent Intercom incidents

Full Intercom reliability report →

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