KYC & Identity Verification · reliability comparison
IDnow vs Socure: which is more reliable? (2026)
Socure is more reliable than IDnow, scoring 73.5 vs 53.9 out of 100. Over the last 90 days IDnow reported 4 incidents and Socure reported 18, with effective uptime of 98.46% and 99.71% respectively. Socure resolves incidents faster on average (2h 56m).
Data updated Nov 1, 2026 · How we score
| Metric | IDnow | Socure |
|---|---|---|
| Reliability score | 53.9 | 73.5 |
| Rank (identity verification providers) | #13 | #11 |
| Uptime (90 days) | 98.46% | 99.71% |
| Incidents (90 days) | 4 | 18 |
| Partial / major outages | 1 | 3 |
| Avg time to resolve | 11h 33m | 2h 56m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where IDnow and Socure differ
- Socure reported 4.5× as many incidents as IDnow over the last 90 days (18 vs 4).
- Socure had 3 partial or major outages, compared with 1 for IDnow.
- Socure fixes problems faster: 2h 56m on average, against 11h 33m for IDnow (3.9× quicker).
- IDnow's longest outage on record lasted 1d 8h (Aug 9, 2026); Socure's lasted 1h 47m (Jun 9, 2026).
90-day uptime
IDnow
Socure
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent IDnow incidents
- InformationalOct 26, 2026 · resolved in 57m
Affected: VideoIdent, eID, AutoIdent, AutoIdent QES, POS, eSign +2 more
- MaintenanceOct 8, 2026 · ongoing
Affected: VideoIdent, AutoIdent, AutoIdent QES, eSign, Subscribe to SDK notifications
- Degraded performanceSep 16, 2026 · resolved in 23m
[IDCheck.io/PVID/Check'n'Sign] Degraded Performance
Affected: Check'nSign.io, IDCheck.io, IDCheck.io PVID
- Degraded performanceAug 16, 2026 · resolved in 1h 23m
Degraded Performance of eSign with QTSP
Affected: AutoIdent QES, eSign, InstantSign, eSign Wallet
- Major outageAug 9, 2026 · resolved in 1d 8h
[Advanced Signature] Service Disruptionofficial update ↗
Affected: Check'nSign.io
Recent Socure incidents
- Degraded performanceOct 23, 2026 · resolved in 12m
[SEV3] eCBSV API Outage Resulting in 5xx Errors
Affected: eCBSV, eCBSV
- Degraded performanceOct 19, 2026 · resolved in 6h 54m
[SEV3] Intermittent Latency in Dashboard For DocV Image Display and Download
Affected: Predictive DocV, Predictive DocV
- InformationalOct 18, 2026 · resolved in <1m
RETROACTIVE: [SEV3] - eCBSV API Outage Resulting in 5xx Errors
Affected: eCBSV, eCBSV
- Degraded performanceOct 16, 2026 · resolved in 5h 51m
[Sev3] Elevated error rate for RiskOS Evaluation APIs
Affected: RiskOS
- Major outageOct 16, 2026 · resolved in <1m
RETROACTIVE: [SEV 1] Outage Resulting in 5xx Errors
Affected: Global Watchlist Screening with Monitoring, Sigma Identity Fraud, Watchlist Standard, Sigma Synthetic Fraud, Watchlist Plus, Watchlist Premier +4 more
- Major outageOct 15, 2026 · resolved in 29m
[SEV 1] Outage Resulting in 5xx Errors
Affected: Sigma Identity Fraud, Global Watchlist Screening with Monitoring, Watchlist Standard, Sigma Synthetic Fraud, Watchlist Plus, KYC +4 more
Other identity verification providers to consider
- Stripe Identity · #1 · 99.99% uptime
- iDenfy · #2 · 99.99% uptime
- Didit · #3 · 99.95% uptime
- Onfido (Entrust) · #4 · 99.93% uptime
See the full most reliable kyc & identity verification providers ranking →