KYC & Identity Verification · reliability comparison
Jumio vs Persona: which is more reliable? (2026)
Jumio is more reliable than Persona, scoring 84.5 vs 66.7 out of 100. Over the last 90 days Jumio reported 7 incidents and Persona reported 14, with effective uptime of 99.85% and 99.59% respectively. Jumio resolves incidents faster on average (2h 36m).
Data updated Nov 1, 2026 · How we score
| Metric | Jumio | Persona |
|---|---|---|
| Reliability score | 84.5 | 66.7 |
| Rank (identity verification providers) | #6 | #12 |
| Uptime (90 days) | 99.85% | 99.59% |
| Incidents (90 days) | 7 | 14 |
| Partial / major outages | 1 | 4 |
| Avg time to resolve | 2h 36m | 4h 37m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Jumio and Persona differ
- Persona reported 2× as many incidents as Jumio over the last 90 days (14 vs 7).
- Persona had 4 partial or major outages, compared with 1 for Jumio.
- Jumio fixes problems faster: 2h 36m on average, against 4h 37m for Persona.
- Jumio's longest outage on record lasted 1h 46m (May 9, 2026); Persona's lasted 9h (Sep 30, 2026).
90-day uptime
Jumio
Persona
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Jumio incidents
- Degraded performanceOct 30, 2026 · resolved in 1h 54m
Delay in Processing Identity Verification Transactions (US, EU and SGP)
Affected: Identity Verification Processing, Identity Verification Processing, Identity Verification Processing
- Degraded performanceOct 20, 2026 · resolved in 2h 11m
Delay in Processing Identity Verification Transactions (US, EU and SGP)
Affected: Identity Verification Processing, Identity Verification Processing, Identity Verification Processing
- Degraded performanceOct 1, 2026 · resolved in 13h 38m
Degradation of Identity Verification & DocProof Services due to the OCR model instability
Affected: Identity Verification Processing, Identity Verification Processing, Identity Verification Processing, Doc Proof Processing, Doc Proof Processing, Doc Proof Processing
- Degraded performanceOct 1, 2026 · resolved in <1m
Degradation of Identity Verification Services due to the OCR model instability
- Degraded performanceSep 30, 2026 · resolved in <1m
Degradation of Identity Verification Services due to the OCR model instability
- Major outageSep 2, 2026 · resolved in 31m
Service Instability for Identity Verification services in - (SGP DC)official update ↗
Affected: Identity Verification Web, Identity Verification SDK, Identity Verification Processing, Authentication, Doc Proof, Doc Proof Processing +4 more
Recent Persona incidents
- Degraded performanceOct 28, 2026 · resolved (duration not published)
- Major outageOct 26, 2026 · resolved (duration not published)
- Partial outageOct 22, 2026 · resolved (duration not published)
- Degraded performanceOct 22, 2026 · resolved in 40m
- Degraded performanceOct 21, 2026 · resolved (duration not published)
- MaintenanceOct 16, 2026 · resolved in 1d 18h
Planned Maintenance - Florida and Idaho AAMVA Verifications — Scheduled
Other identity verification providers to consider
- Stripe Identity · #1 · 99.99% uptime
- iDenfy · #2 · 99.99% uptime
- Didit · #3 · 99.95% uptime
- Onfido (Entrust) · #4 · 99.93% uptime
See the full most reliable kyc & identity verification providers ranking →