Outage report · Major outage
Jumio outage on Sep 2, 2026
Service Instability for Identity Verification services in - (SGP DC)
What happened
Jumio reported a major outage starting Sep 2, 2026, 11:01 UTC, affecting Identity Verification Web, Identity Verification SDK, Identity Verification Processing, Authentication, Doc Proof, Doc Proof Processing, Callback, Jumio Portal and 2 more. It was marked resolved at Sep 2, 2026, 11:33 UTC.
- The incident lasted 31m from first report to resolution.
- Jumio had reported no other partial or major outages in the 90 days before it.
- 8 other vendors we track reported a significant incident within 12 hours of it.
Latest update from Jumio
The service disruption affecting Identity Verification and Authentication in the SGP data center has been fully resolved. Impacted Services: Identity Verification & Authentication (WEB and Mobile) Start Time: 10:15 UTC Resolved Time: 10:50 UTC Current Status: Resolved Following a period of active monitoring, all services are confirmed to be operating normally. We sincerely apologize for any inconvenience this issue may have caused. If you continue to experience any issues or have questions, please reach out to Jumio Support at support@jumio.com or visit https://support.jumio.com.
What our independent monitoring saw
Our independent monitoring of Jumio started after this incident, so this report is based on Jumio's status page.
Other outages around the same time
Significant incidents other vendors reported within 12 hours of this one.
Jumio's overall reliability
Jumio has a reliability score of 84.5/100, with 99.85% effective uptime and 7 incidents over the last 90 days.
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