Outage report · Partial outage

Upsun (Platform.sh) outage on Sep 2, 2026

Partial Outage on eu-5.platform.sh

SeverityPartial outage

StartedSep 2, 2026, 13:02UTC

ResolvedSep 3, 2026, 00:30UTC

Duration11h 28m

What happened

Upsun (Platform.sh) reported a partial outage starting Sep 2, 2026, 13:02 UTC. It was marked resolved at Sep 3, 2026, 00:30 UTC.

The incident lasted 11h 28m from first report to resolution.
It was the 3rd longest of 5 significant outages Upsun (Platform.sh) reported in the 12 months up to it.
Upsun (Platform.sh) had reported 1 other partial or major outage in the 90 days before it.
8 other vendors we track reported a significant incident within 12 hours of it.

Latest update from Upsun (Platform.sh)

Status: Resolved Regions: Europe - Sweden (eu-5) (eu-5.platform.sh) Components: Grid Hosting Started: Wed, 02 Sep 2026 13:02:03 GMT Closed: Thu, 03 Sep 2026 00:30:05 GMT Updates: Wed, 02 Sep 2026 13:55:28 GMT: We experienced a significant traffic surge on the EU-5 region, which temporarily caused issues with the regional gateways. A fix for this has now been implemented and we are monitoring the results. (monitoring) Wed, 02 Sep 2026 13:28:29 GMT: The issue has been identified and a fix is being implemented. (identified) Wed, 02 Sep 2026 13:02:03 GMT: We have detected an issue affecting service on eu-5.platform.sh. Our Operations team has been notified and is currently working to restore service. Projects on the affected region may experience site outages across all environemnts, as well as difficulty accessing project details via the Console WebUI or relevant CLIs. For the latest updates, follow this incident on our status page. (investigating)

Read Upsun (Platform.sh)'s official incident report ↗