KYC & Identity Verification · reliability comparison
Jumio vs Plaid Identity Verification: which is more reliable? (2026)
Jumio is more reliable than Plaid Identity Verification, scoring 84.5 vs 77.7 out of 100. Over the last 90 days Jumio reported 7 incidents and Plaid Identity Verification reported 8, with effective uptime of 99.85% and 99.89% respectively. Jumio resolves incidents faster on average (2h 36m).
Data updated Nov 1, 2026 · How we score
| Metric | Jumio | Plaid Identity Verification |
|---|---|---|
| Reliability score | 84.5 | 77.7 |
| Rank (identity verification providers) | #6 | #9 |
| Uptime (90 days) | 99.85% | 99.89% |
| Incidents (90 days) | 7 | 8 |
| Partial / major outages | 1 | 0 |
| Avg time to resolve | 2h 36m | 15h 37m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Jumio and Plaid Identity Verification differ
- Plaid Identity Verification reported 14% more incidents than Jumio over the last 90 days (8 vs 7).
- Jumio had 1 partial or major outage, compared with 0 for Plaid Identity Verification.
- Jumio fixes problems faster: 2h 36m on average, against 15h 37m for Plaid Identity Verification (6.0× quicker).
- Jumio's longest outage on record lasted 1h 46m (May 9, 2026); Plaid Identity Verification's lasted 1h 42m (Jul 16, 2026).
90-day uptime
Jumio
Plaid Identity Verification
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Jumio incidents
- Degraded performanceOct 30, 2026 · resolved in 1h 54m
Delay in Processing Identity Verification Transactions (US, EU and SGP)
Affected: Identity Verification Processing, Identity Verification Processing, Identity Verification Processing
- Degraded performanceOct 20, 2026 · resolved in 2h 11m
Delay in Processing Identity Verification Transactions (US, EU and SGP)
Affected: Identity Verification Processing, Identity Verification Processing, Identity Verification Processing
- Degraded performanceOct 1, 2026 · resolved in 13h 38m
Degradation of Identity Verification & DocProof Services due to the OCR model instability
Affected: Identity Verification Processing, Identity Verification Processing, Identity Verification Processing, Doc Proof Processing, Doc Proof Processing, Doc Proof Processing
- Degraded performanceOct 1, 2026 · resolved in <1m
Degradation of Identity Verification Services due to the OCR model instability
- Degraded performanceSep 30, 2026 · resolved in <1m
Degradation of Identity Verification Services due to the OCR model instability
- Major outageSep 2, 2026 · resolved in 31m
Service Instability for Identity Verification services in - (SGP DC)official update ↗
Affected: Identity Verification Web, Identity Verification SDK, Identity Verification Processing, Authentication, Doc Proof, Doc Proof Processing +4 more
Recent Plaid Identity Verification incidents
- InformationalOct 15, 2026 · resolved in 9m
- InformationalOct 14, 2026 · resolved in 49m
- InformationalSep 17, 2026 · resolved in 6h 2m
- InformationalSep 15, 2026 · resolved in 6h 28m
- InformationalSep 11, 2026 · resolved in 5h 19m
- Degraded performanceAug 24, 2026 · resolved in 15h 37m
Affected: API - Production
Other identity verification providers to consider
- Stripe Identity · #1 · 99.99% uptime
- iDenfy · #2 · 99.99% uptime
- Didit · #3 · 99.95% uptime
- Onfido (Entrust) · #4 · 99.93% uptime
See the full most reliable kyc & identity verification providers ranking →