KYC & Identity Verification · reliability comparison
Jumio vs Trulioo: which is more reliable? (2026)
Jumio is more reliable than Trulioo, scoring 84.5 vs 80.0 out of 100. Over the last 90 days Jumio reported 7 incidents and Trulioo reported 0, with effective uptime of 99.85% and 100% respectively.
Data updated Nov 1, 2026 · How we score
| Metric | Jumio | Trulioo |
|---|---|---|
| Reliability score | 84.5 | 80.0 |
| Rank (identity verification providers) | #6 | — |
| Uptime (90 days) | 99.85% | 100% |
| Incidents (90 days) | 7 | 0 |
| Partial / major outages | 1 | 0 |
| Avg time to resolve | 2h 36m | — |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 0/100 |
Where Jumio and Trulioo differ
- Trulioo reported no incidents in the last 90 days, while Jumio reported 7.
- Jumio had 1 partial or major outage, compared with 0 for Trulioo.
90-day uptime
Jumio
Trulioo
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Jumio incidents
- Degraded performanceOct 30, 2026 · resolved in 1h 54m
Delay in Processing Identity Verification Transactions (US, EU and SGP)
Affected: Identity Verification Processing, Identity Verification Processing, Identity Verification Processing
- Degraded performanceOct 20, 2026 · resolved in 2h 11m
Delay in Processing Identity Verification Transactions (US, EU and SGP)
Affected: Identity Verification Processing, Identity Verification Processing, Identity Verification Processing
- Degraded performanceOct 1, 2026 · resolved in 13h 38m
Degradation of Identity Verification & DocProof Services due to the OCR model instability
Affected: Identity Verification Processing, Identity Verification Processing, Identity Verification Processing, Doc Proof Processing, Doc Proof Processing, Doc Proof Processing
- Degraded performanceOct 1, 2026 · resolved in <1m
Degradation of Identity Verification Services due to the OCR model instability
- Degraded performanceSep 30, 2026 · resolved in <1m
Degradation of Identity Verification Services due to the OCR model instability
- Major outageSep 2, 2026 · resolved in 31m
Service Instability for Identity Verification services in - (SGP DC)official update ↗
Affected: Identity Verification Web, Identity Verification SDK, Identity Verification Processing, Authentication, Doc Proof, Doc Proof Processing +4 more
Recent Trulioo incidents
No incidents reported by Trulioo in the last 90 days.
Other identity verification providers to consider
- Stripe Identity · #1 · 99.99% uptime
- iDenfy · #2 · 99.99% uptime
- Didit · #3 · 99.95% uptime
- Onfido (Entrust) · #4 · 99.93% uptime
See the full most reliable kyc & identity verification providers ranking →