KYC & Identity Verification · reliability comparison
Socure vs Sumsub: which is more reliable? (2026)
Sumsub is more reliable than Socure, scoring 75.8 vs 73.6 out of 100. Over the last 90 days Socure reported 17 incidents and Sumsub reported 5, with effective uptime of 99.71% and 99.49% respectively. Sumsub resolves incidents faster on average (15m).
Data updated Nov 1, 2026 · How we score
| Metric | Socure | Sumsub |
|---|---|---|
| Reliability score | 73.6 | 75.8 |
| Rank (identity verification providers) | #11 | #10 |
| Uptime (90 days) | 99.71% | 99.49% |
| Incidents (90 days) | 17 | 5 |
| Partial / major outages | 3 | 1 |
| Avg time to resolve | 3h 11m | 15m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Socure and Sumsub differ
- Socure reported 3.4× as many incidents as Sumsub over the last 90 days (17 vs 5).
- Socure had 3 partial or major outages, compared with 1 for Sumsub.
- Sumsub fixes problems faster: 15m on average, against 3h 11m for Socure (12.7× quicker).
- Socure's longest outage on record lasted 1h 47m (Jun 9, 2026); Sumsub's lasted 3d (Mar 2, 2026).
90-day uptime
Socure
Sumsub
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Socure incidents
- Degraded performanceOct 23, 2026 · resolved in 12m
[SEV3] eCBSV API Outage Resulting in 5xx Errors
Affected: eCBSV, eCBSV
- Degraded performanceOct 19, 2026 · resolved in 6h 54m
[SEV3] Intermittent Latency in Dashboard For DocV Image Display and Download
Affected: Predictive DocV, Predictive DocV
- InformationalOct 18, 2026 · resolved in <1m
RETROACTIVE: [SEV3] - eCBSV API Outage Resulting in 5xx Errors
Affected: eCBSV, eCBSV
- Degraded performanceOct 16, 2026 · resolved in 5h 51m
[Sev3] Elevated error rate for RiskOS Evaluation APIs
Affected: RiskOS
- Major outageOct 16, 2026 · resolved in <1m
RETROACTIVE: [SEV 1] Outage Resulting in 5xx Errors
Affected: Global Watchlist Screening with Monitoring, Sigma Identity Fraud, Watchlist Standard, Sigma Synthetic Fraud, Watchlist Plus, Watchlist Premier +4 more
- Major outageOct 15, 2026 · resolved in 29m
[SEV 1] Outage Resulting in 5xx Errors
Affected: Sigma Identity Fraud, Global Watchlist Screening with Monitoring, Watchlist Standard, Sigma Synthetic Fraud, Watchlist Plus, KYC +4 more
Recent Sumsub incidents
- InformationalOct 29, 2026 · resolved in 5h 5m
- Degraded performanceOct 12, 2026 · resolved in 30m
- Degraded performanceOct 2, 2026 · ongoing
Connectivity issues for some users in Vietnam
Affected: MobileSDK, WebSDK
- InformationalSep 15, 2026 · resolved in <1m
- Major outageAug 31, 2026 · resolved in <1m
Other identity verification providers to consider
- Stripe Identity · #1 · 99.99% uptime
- iDenfy · #2 · 99.99% uptime
- Didit · #3 · 99.95% uptime
- Onfido (Entrust) · #4 · 99.93% uptime
See the full most reliable kyc & identity verification providers ranking →