Monthly outage report

October 2021 business software outage report

In October 2021, the vendors we track reported 76 incidents, including 31 partial or major outages. Choose a category for the vendor-by-vendor breakdown.

Retail & e-commerce

CategoryIncidentsPartial / majorClean vendorsMost incidents
E-commerce Platforms0013 of 13—
Retail POS0016 of 16—
Shipping & Fulfillment Software0015 of 15—

Payments & finance

CategoryIncidentsPartial / majorClean vendorsMost incidents
Accounting Software0012 of 12—
Business Banking2014 of 15Monzo Business (2)
Expense Management Software1014 of 15Airbase (1)
KYC & Identity Verification0016 of 16—
Payment Processors0015 of 15—
Payroll & HR Software4015 of 16Namely (4)
Subscription Billing Platforms0016 of 16—

Restaurants & hospitality

CategoryIncidentsPartial / majorClean vendorsMost incidents
Hotel Property Management Systems0016 of 16—
Restaurant Online Ordering Platforms3218 of 19Menufy (3)
Restaurant POS0017 of 17—
Restaurant Reservation Systems2113 of 15SevenRooms (1)
Vacation Rental Software1015 of 16Rentals United (1)

Health, beauty & fitness

CategoryIncidentsPartial / majorClean vendorsMost incidents
Gym & Studio Management Software3113 of 16Glofox (1)
Salon & Spa Booking Software0015 of 15—
Therapy Practice Management Software1115 of 16Cliniko (1)
Veterinary Practice Management Software3211 of 13PetDesk (2)

Trades & property

CategoryIncidentsPartial / majorClean vendorsMost incidents
Auto Repair Shop Software0014 of 14—
Field Service Management2216 of 18FieldEdge (1)
Property Management Software2115 of 16Entrata (2)

Back office & professional services

Marketing & customer communication

CategoryIncidentsPartial / majorClean vendorsMost incidents
Advertising Platforms1111 of 12Pinterest Ads (1)
Affiliate & Partner Management Platforms0016 of 16—
Affiliate Networks0013 of 13—
CRM Software3114 of 15Insightly (3)
Email Marketing Platforms3013 of 15AWeber (2)
Help Desk Software8413 of 15Freshdesk (5)
Marketing Automation & CDPs0015 of 15—
Push Notification Services0013 of 13—
Referral & Loyalty Programs1014 of 15Stamped (1)
Social Media Management Tools4215 of 16CoSchedule (4)
Web & Product Analytics0015 of 15—
Web Hosting0015 of 15—

AI & developer tools

CategoryIncidentsPartial / majorClean vendorsMost incidents
AI Chat Assistants0010 of 10—
App Hosting Platforms0015 of 15—
Authentication Providers0013 of 13—
CDN & DNS Providers1115 of 16deSEC (1)
Cloud Providers0014 of 14—
Code Hosting & CI/CD2113 of 15SourceHut (1)
LLM API Providers0016 of 16—
Managed Database Services0015 of 15—
Monitoring & Observability3215 of 16Datadog (3)
SMS & Voice APIs1114 of 15Textmagic (1)
Transactional Email APIs0014 of 14—

iGaming & betting technology

CategoryIncidentsPartial / majorClean vendorsMost incidents
iGaming Affiliate Software0014 of 14—
iGaming CRM & Player Engagement0012 of 12—
iGaming Payment Providers1013 of 14emerchantpay (1)

Creators & events

CategoryIncidentsPartial / majorClean vendorsMost incidents
Event Ticketing Platforms0014 of 14—
Online Course Platforms1014 of 15Mighty Networks (1)

Longest outages in October 2021