Monthly outage report

January 2022 business software outage report

In January 2022, the vendors we track reported 66 incidents, including 24 partial or major outages. Choose a category for the vendor-by-vendor breakdown.

Retail & e-commerce

CategoryIncidentsPartial / majorClean vendorsMost incidents
E-commerce Platforms0013 of 13—
Retail POS0016 of 16—
Shipping & Fulfillment Software0015 of 15—

Payments & finance

CategoryIncidentsPartial / majorClean vendorsMost incidents
Accounting Software0012 of 12—
Business Banking0015 of 15—
Expense Management Software1014 of 15Airbase (1)
KYC & Identity Verification0016 of 16—
Payment Processors0015 of 15—
Payroll & HR Software0016 of 16—
Subscription Billing Platforms1115 of 16ChargeOver (1)

Restaurants & hospitality

CategoryIncidentsPartial / majorClean vendorsMost incidents
Hotel Property Management Systems0016 of 16—
Restaurant Online Ordering Platforms0019 of 19—
Restaurant POS0017 of 17—
Restaurant Reservation Systems1014 of 15SevenRooms (1)
Vacation Rental Software4213 of 16Rentals United (2)

Health, beauty & fitness

CategoryIncidentsPartial / majorClean vendorsMost incidents
Gym & Studio Management Software0016 of 16—
Salon & Spa Booking Software1114 of 15Vagaro (1)
Therapy Practice Management Software1015 of 16Jane App (1)
Veterinary Practice Management Software1012 of 13PetDesk (1)

Trades & property

CategoryIncidentsPartial / majorClean vendorsMost incidents
Auto Repair Shop Software0014 of 14—
Field Service Management0018 of 18—
Property Management Software0016 of 16—

Back office & professional services

Marketing & customer communication

CategoryIncidentsPartial / majorClean vendorsMost incidents
Advertising Platforms0012 of 12—
Affiliate & Partner Management Platforms0016 of 16—
Affiliate Networks2212 of 13Digistore24 (2)
CRM Software6413 of 15Freshsales (5)
Email Marketing Platforms2113 of 15Drip (1)
Help Desk Software10313 of 15Freshdesk (9)
Marketing Automation & CDPs1014 of 15CleverTap (1)
Push Notification Services0013 of 13—
Referral & Loyalty Programs0015 of 15—
Social Media Management Tools0016 of 16—
Web & Product Analytics1114 of 15Lucky Orange (1)
Web Hosting0015 of 15—

AI & developer tools

CategoryIncidentsPartial / majorClean vendorsMost incidents
AI Chat Assistants0010 of 10—
App Hosting Platforms0015 of 15—
Authentication Providers0013 of 13—
CDN & DNS Providers0016 of 16—
Cloud Providers0014 of 14—
Code Hosting & CI/CD0015 of 15—
LLM API Providers0016 of 16—
Managed Database Services0015 of 15—
Monitoring & Observability3315 of 16Datadog (3)
SMS & Voice APIs2114 of 15Textmagic (2)
Transactional Email APIs1113 of 14Mailjet (1)

iGaming & betting technology

CategoryIncidentsPartial / majorClean vendorsMost incidents
iGaming Affiliate Software0014 of 14—
iGaming CRM & Player Engagement1011 of 12CleverTap (1)
iGaming Payment Providers0014 of 14—

Creators & events

CategoryIncidentsPartial / majorClean vendorsMost incidents
Event Ticketing Platforms0014 of 14—
Online Course Platforms1114 of 15Mighty Networks (1)

Longest outages in January 2022