Monthly outage report

May 2024 business software outage report

In May 2024, the vendors we track reported 187 incidents, including 68 partial or major outages. Choose a category for the vendor-by-vendor breakdown.

Retail & e-commerce

CategoryIncidentsPartial / majorClean vendorsMost incidents
E-commerce Platforms1112 of 13Ecwid (1)
Retail POS0016 of 16—
Shipping & Fulfillment Software10211 of 15Pirate Ship (3)

Payments & finance

CategoryIncidentsPartial / majorClean vendorsMost incidents
Accounting Software1011 of 12QuickBooks Online (1)
Business Banking0015 of 15—
Expense Management Software1114 of 15Emburse Professional (1)
KYC & Identity Verification3114 of 16Jumio (2)
Payment Processors2014 of 15Stax (2)
Payroll & HR Software8513 of 16Remote (6)
Subscription Billing Platforms6313 of 16Bold Subscriptions (3)

Restaurants & hospitality

CategoryIncidentsPartial / majorClean vendorsMost incidents
Hotel Property Management Systems1015 of 16Apaleo (1)
Restaurant Online Ordering Platforms2117 of 19Cuboh (1)
Restaurant POS0018 of 18—
Restaurant Reservation Systems0015 of 15—
Vacation Rental Software3114 of 16Escapia (2)

Health, beauty & fitness

CategoryIncidentsPartial / majorClean vendorsMost incidents
Gym & Studio Management Software6413 of 16Pike13 (4)
Salon & Spa Booking Software3013 of 15Timely (2)
Therapy Practice Management Software12612 of 16SimplePractice (7)
Veterinary Practice Management Software1012 of 13PetDesk (1)

Trades & property

CategoryIncidentsPartial / majorClean vendorsMost incidents
Auto Repair Shop Software2113 of 14Shop-Ware (2)
Field Service Management11212 of 18Successware (3)
Property Management Software2014 of 16Buildium (1)

Back office & professional services

CategoryIncidentsPartial / majorClean vendorsMost incidents
Appointment Scheduling Software3211 of 13OnceHub (2)
Business Phone Systems2015 of 16net2phone (2)
Childcare Management Software0013 of 13—
Cloud Storage & Office Suites9114 of 16Dropbox (7)
E-Signature Software5111 of 14Dropbox Sign (2)
Employee Scheduling Software1013 of 14Planday (1)
Form & Survey Builders4112 of 15Paperform (2)
Legal Practice Management Software8813 of 16Smokeball (6)
Password Managers619 of 12LastPass (3)
Project Management Software2014 of 16Airtable (1)
Team Chat Apps1115 of 16Element (1)
Video Conferencing2211 of 12Livestorm (2)

Marketing & customer communication

CategoryIncidentsPartial / majorClean vendorsMost incidents
Advertising Platforms1011 of 12AdRoll (1)
Affiliate & Partner Management Platforms3115 of 16impact.com (3)
Affiliate Networks8610 of 13Awin (3)
CRM Software5211 of 15Copper (2)
Email Marketing Platforms3213 of 15GetResponse (2)
Help Desk Software1114 of 15Freshdesk (1)
Marketing Automation & CDPs6211 of 15Bloomreach Engagement (2)
Push Notification Services1012 of 13Courier (1)
Referral & Loyalty Programs2114 of 15Mention Me (2)
Social Media Management Tools2015 of 16Loomly (2)
Web & Product Analytics8013 of 15Fullstory (5)
Web Hosting0015 of 15—

AI & developer tools

CategoryIncidentsPartial / majorClean vendorsMost incidents
AI Chat Assistants0010 of 10—
App Hosting Platforms0015 of 15—
Authentication Providers1229 of 13Frontegg (4)
CDN & DNS Providers0016 of 16—
Cloud Providers0014 of 14—
Code Hosting & CI/CD1014 of 15SourceHut (1)
LLM API Providers0016 of 16—
Managed Database Services5312 of 15CockroachDB Cloud (2)
Monitoring & Observability4114 of 16BugSnag (2)
SMS & Voice APIs1014 of 15ClickSend (1)
Transactional Email APIs4212 of 14Mailjet (3)

iGaming & betting technology

CategoryIncidentsPartial / majorClean vendorsMost incidents
iGaming Affiliate Software0014 of 14—
iGaming CRM & Player Engagement3110 of 12Bloomreach Engagement (2)
iGaming Payment Providers1113 of 14Volt (1)

Creators & events

CategoryIncidentsPartial / majorClean vendorsMost incidents
Event Ticketing Platforms1013 of 14Bizzabo (1)
Online Course Platforms3012 of 15Disco (1)

Longest outages in May 2024