Monthly outage report

April 2024 business software outage report

In April 2024, the vendors we track reported 191 incidents, including 84 partial or major outages. Choose a category for the vendor-by-vendor breakdown.

Retail & e-commerce

CategoryIncidentsPartial / majorClean vendorsMost incidents
E-commerce Platforms0013 of 13—
Retail POS1115 of 16Revel Systems (1)
Shipping & Fulfillment Software5112 of 15ShipHero (2)

Payments & finance

CategoryIncidentsPartial / majorClean vendorsMost incidents
Accounting Software2011 of 12FreshBooks (2)
Business Banking0015 of 15—
Expense Management Software0015 of 15—
KYC & Identity Verification2014 of 16Jumio (1)
Payment Processors1114 of 15Stax (1)
Payroll & HR Software2014 of 16Gusto (1)
Subscription Billing Platforms7312 of 16Maxio (4)

Restaurants & hospitality

CategoryIncidentsPartial / majorClean vendorsMost incidents
Hotel Property Management Systems1015 of 16Apaleo (1)
Restaurant Online Ordering Platforms10512 of 19Checkmate (3)
Restaurant POS2216 of 18HungerRush (1)
Restaurant Reservation Systems252413 of 15Eat App (24)
Vacation Rental Software2014 of 16Escapia (1)

Health, beauty & fitness

CategoryIncidentsPartial / majorClean vendorsMost incidents
Gym & Studio Management Software3014 of 16Virtuagym (2)
Salon & Spa Booking Software2113 of 15DaySmart Salon (1)
Therapy Practice Management Software6213 of 16SimplePractice (4)
Veterinary Practice Management Software3011 of 13Digitail (2)

Trades & property

CategoryIncidentsPartial / majorClean vendorsMost incidents
Auto Repair Shop Software0014 of 14—
Field Service Management8313 of 18Successware (4)
Property Management Software6013 of 16Propertyware (3)

Back office & professional services

CategoryIncidentsPartial / majorClean vendorsMost incidents
Appointment Scheduling Software0013 of 13—
Business Phone Systems3114 of 16Freshdesk Contact Center (Freshcaller) (2)
Childcare Management Software0013 of 13—
Cloud Storage & Office Suites3013 of 16Dropbox (1)
E-Signature Software2012 of 14Dropbox Sign (1)
Employee Scheduling Software1113 of 14Planday (1)
Form & Survey Builders3112 of 15Fillout (1)
Legal Practice Management Software4214 of 16MyCase (2)
Password Managers2211 of 12Keeper (2)
Project Management Software3114 of 16Trello (2)
Team Chat Apps5213 of 16Rocket.Chat (3)
Video Conferencing1111 of 12Whereby (1)

Marketing & customer communication

CategoryIncidentsPartial / majorClean vendorsMost incidents
Advertising Platforms329 of 12AdRoll (1)
Affiliate & Partner Management Platforms3115 of 16impact.com (3)
Affiliate Networks12610 of 13Awin (7)
CRM Software10711 of 15Freshsales (7)
Email Marketing Platforms5313 of 15GetResponse (4)
Help Desk Software5211 of 15Gladly (2)
Marketing Automation & CDPs2214 of 15Census (2)
Push Notification Services1012 of 13Courier (1)
Referral & Loyalty Programs0015 of 15—
Social Media Management Tools6013 of 16Planable (3)
Web & Product Analytics11210 of 15Hotjar (5)
Web Hosting0015 of 15—

AI & developer tools

CategoryIncidentsPartial / majorClean vendorsMost incidents
AI Chat Assistants0010 of 10—
App Hosting Platforms0015 of 15—
Authentication Providers2111 of 13Frontegg (1)
CDN & DNS Providers0016 of 16—
Cloud Providers0014 of 14—
Code Hosting & CI/CD0015 of 15—
LLM API Providers0016 of 16—
Managed Database Services3014 of 15Turso (3)
Monitoring & Observability3014 of 16BugSnag (2)
SMS & Voice APIs2113 of 15ClickSend (1)
Transactional Email APIs3013 of 14MailerSend (3)

iGaming & betting technology

CategoryIncidentsPartial / majorClean vendorsMost incidents
iGaming Affiliate Software0014 of 14—
iGaming CRM & Player Engagement0012 of 12—
iGaming Payment Providers3312 of 14MiFinity (2)

Creators & events

CategoryIncidentsPartial / majorClean vendorsMost incidents
Event Ticketing Platforms1013 of 14TicketSpice (1)
Online Course Platforms6313 of 15Stan (4)

Longest outages in April 2024