Monthly outage report

February 2025 business software outage report

In February 2025, the vendors we track reported 258 incidents, including 113 partial or major outages. Choose a category for the vendor-by-vendor breakdown.

Retail & e-commerce

Category	Incidents	Partial / major	Clean vendors	Most incidents
E-commerce Platforms	0	0	13 of 13	—
Retail POS	5	2	13 of 16	Epos Now (2)
Shipping & Fulfillment Software	5	2	13 of 15	Veeqo (4)

Payments & finance

Category	Incidents	Partial / major	Clean vendors	Most incidents
Accounting Software	3	0	11 of 12	FreeAgent (3)
Business Banking	0	0	15 of 15	—
Expense Management Software	1	1	14 of 15	Emburse Professional (1)
KYC & Identity Verification	1	0	15 of 16	Sumsub (1)
Payment Processors	5	1	12 of 15	Stax (3)
Payroll & HR Software	6	4	13 of 16	Remote (4)
Subscription Billing Platforms	22	2	10 of 16	Zuora (11)

Restaurants & hospitality

Category	Incidents	Partial / major	Clean vendors	Most incidents
Hotel Property Management Systems	5	3	14 of 16	RMS Cloud (3)
Restaurant Online Ordering Platforms	10	0	13 of 19	DoorDash Storefront (3)
Restaurant POS	5	2	15 of 18	Epos Now (2)
Restaurant Reservation Systems	49	45	12 of 15	Zenchef (39)
Vacation Rental Software	3	2	13 of 16	Rentals United (1)

Health, beauty & fitness

Category	Incidents	Partial / major	Clean vendors	Most incidents
Gym & Studio Management Software	3	0	13 of 16	Mariana Tek (1)
Salon & Spa Booking Software	4	2	11 of 15	DaySmart Salon (1)
Therapy Practice Management Software	7	3	14 of 16	Tebra (Kareo) (4)
Veterinary Practice Management Software	0	0	13 of 13	—

Trades & property

Category	Incidents	Partial / major	Clean vendors	Most incidents
Auto Repair Shop Software	0	0	14 of 14	—
Field Service Management	4	2	15 of 18	Service Fusion (2)
Property Management Software	2	0	15 of 16	Buildium (2)

Back office & professional services

Category	Incidents	Partial / major	Clean vendors	Most incidents
Appointment Scheduling Software	12	7	7 of 13	OnceHub (6)
Business Phone Systems	1	0	15 of 16	net2phone (1)
Childcare Management Software	2	0	12 of 13	Procare (2)
Cloud Storage & Office Suites	8	3	12 of 16	ShareFile (3)
E-Signature Software	4	1	11 of 14	SignNow (2)
Employee Scheduling Software	2	2	12 of 14	Deputy (1)
Form & Survey Builders	1	1	14 of 15	Wufoo (1)
Legal Practice Management Software	6	3	13 of 16	Smokeball (3)
Password Managers	5	4	9 of 12	Keeper (3)
Project Management Software	10	1	10 of 16	Teamwork.com (3)
Team Chat Apps	1	0	15 of 16	Mattermost (1)
Video Conferencing	1	1	11 of 12	Whereby (1)

Marketing & customer communication

Category	Incidents	Partial / major	Clean vendors	Most incidents
Advertising Platforms	4	0	11 of 12	AdRoll (4)
Affiliate & Partner Management Platforms	3	2	14 of 16	Trackdesk (2)
Affiliate Networks	2	1	11 of 13	ClickBank (1)
CRM Software	4	1	12 of 15	Close (2)
Email Marketing Platforms	3	2	12 of 15	Drip (1)
Help Desk Software	1	0	14 of 15	Front (1)
Marketing Automation & CDPs	9	3	11 of 15	MoEngage (4)
Push Notification Services	6	0	11 of 13	Courier (5)
Referral & Loyalty Programs	1	0	14 of 15	Rivo (1)
Social Media Management Tools	2	2	15 of 16	Later (2)
Web & Product Analytics	8	5	11 of 15	Plausible Analytics (3)
Web Hosting	0	0	15 of 15	—

AI & developer tools

Category	Incidents	Partial / major	Clean vendors	Most incidents
AI Chat Assistants	0	0	10 of 10	—
App Hosting Platforms	0	0	15 of 15	—
Authentication Providers	5	2	9 of 13	Ory Network (2)
CDN & DNS Providers	0	0	16 of 16	—
Cloud Providers	0	0	14 of 14	—
Code Hosting & CI/CD	2	0	14 of 15	Bitbucket (2)
LLM API Providers	1	0	15 of 16	Cerebras Inference (1)
Managed Database Services	3	0	13 of 15	Turso (2)
Monitoring & Observability	3	0	13 of 16	Better Stack (1)
SMS & Voice APIs	3	0	14 of 15	Plivo (3)
Transactional Email APIs	2	0	12 of 14	Loops (1)

iGaming & betting technology

Category	Incidents	Partial / major	Clean vendors	Most incidents
iGaming Affiliate Software	0	0	14 of 14	—
iGaming CRM & Player Engagement	4	1	11 of 12	MoEngage (4)
iGaming Payment Providers	6	4	12 of 14	AstroPay (4)

Creators & events

Category	Incidents	Partial / major	Clean vendors	Most incidents
Event Ticketing Platforms	1	0	13 of 14	Universe (1)
Online Course Platforms	3	0	12 of 15	Stan (1)

Longest outages in February 2025

Partial outageVeeqoFeb 4, 2025 · 1d 20h
Incident with sellers being unable to create shipments using Royal Mail
Partial outageOnceHubFeb 15, 2025 · 22h 36m
We’re aware that some users are unable to establish new connections to the OnceHub Infusionsoft integration or that existing Users of this i
Partial outageOkta Workforce IdentityFeb 12, 2025 · 16h 33m
No Access to Flows or Connections Tabs in Workflows Console
Major outageTebra (Kareo)Feb 26, 2025 · 12h 51m
Tebra's Help Center vendor is continuing to experience a service interruption.
Partial outageApaleoFeb 5, 2025 · 9h 20m
Increased Error Rates
Partial outageRentals UnitedFeb 4, 2025 · 7h 40m
ARI Synchronization Delay with Channels
Major outageSignNowFeb 1, 2025 · 6h 9m
iOS subscriptions are not synced
Partial outageOmnisendFeb 3, 2025 · 4h 58m
Data about Wix Carts is not collected to Omnisend
Major outageSmokeballFeb 27, 2025 · 4h 31m
Infotrack not loading
Partial outageOnceHubFeb 8, 2025 · 4h 17m
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