Outage report · Partial outage

Freshdesk Contact Center (Freshcaller) outage on Mar 1, 2026

Service Disruption: Connectivity Issues in Middle East Region

SeverityPartial outage
StartedMar 1, 2026, 12:51UTC
ResolvedMar 1, 2026, 16:00UTC
Duration3h 9m

What happened

Freshdesk Contact Center (Freshcaller) reported a partial outage starting Mar 1, 2026, 12:51 UTC. It was marked resolved at Mar 1, 2026, 16:00 UTC.

  • The incident lasted 3h 9m from first report to resolution.
  • Freshdesk Contact Center (Freshcaller) had reported 1 other partial or major outage in the 90 days before it.
  • 8 other vendors we track reported a significant incident within 12 hours of it.

Latest update from Freshdesk Contact Center (Freshcaller)

We are currently observing partial outage within our cloud provider’s Middle East region, which may potentially impact Freshworks services. At this time, the extent of the impact is still being assessed. Our team is actively working with the cloud provider to investigate and mitigate the issue. We will provide further updates as more information becomes available.

Read Freshdesk Contact Center (Freshcaller)'s official incident report ↗

What our independent monitoring saw

Our independent monitoring of Freshdesk Contact Center (Freshcaller) started after this incident, so this report is based on Freshdesk Contact Center (Freshcaller)'s status page.

Other outages around the same time

Significant incidents other vendors reported within 12 hours of this one.

Freshdesk Contact Center (Freshcaller)'s overall reliability

79.9/100

Freshdesk Contact Center (Freshcaller) has a reliability score of 79.9/100, with 99.75% effective uptime and 5 incidents over the last 90 days.

Visit Freshdesk Contact Center (Freshcaller) ↗

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