Outage report · Partial outage
Freshdesk outage on Mar 1, 2026
Service Disruption: Connectivity Issues in Middle East Region
SeverityPartial outage
StartedMar 1, 2026, 12:51UTC
ResolvedMar 1, 2026, 15:39UTC
Duration2h 49m
What happened
Freshdesk reported a partial outage starting Mar 1, 2026, 12:51 UTC. It was marked resolved at Mar 1, 2026, 15:39 UTC.
- The incident lasted 2h 49m from first report to resolution.
- Freshdesk had reported 3 other partial or major outages in the 90 days before it.
- 8 other vendors we track reported a significant incident within 12 hours of it.
Latest update from Freshdesk
We are currently observing partial outage within our cloud provider’s Middle East region, which may potentially impact Freshworks services. At this time, the extent of the impact is still being assessed. Our team is actively working with the cloud provider to investigate and mitigate the issue. We will provide further updates as more information becomes available.
What our independent monitoring saw
Our independent monitoring of Freshdesk started after this incident, so this report is based on Freshdesk's status page.
Other outages around the same time
Significant incidents other vendors reported within 12 hours of this one.
Freshdesk's overall reliability
61.2/100
Freshdesk has a reliability score of 61.2/100, with 99.39% effective uptime and 20 incidents over the last 90 days.
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