Outage report · Partial outage
Freshdesk outage on Jun 12, 2026
Issues Affecting Meta Channels
SeverityPartial outage
StartedJun 12, 2026, 13:38UTC
ResolvedJun 12, 2026, 17:00UTC
Duration3h 22m
What happened
Freshdesk reported a partial outage starting Jun 12, 2026, 13:38 UTC. It was marked resolved at Jun 12, 2026, 17:00 UTC.
- The incident lasted 3h 22m from first report to resolution.
- Freshdesk had reported 6 other partial or major outages in the 90 days before it.
- 12 other vendors we track reported a significant incident within 12 hours of it.
Latest update from Freshdesk
Customers using meta channels for sending / receiving messages will be impacted. Initial investigation points to a disruption with our third-party provider, Meta. Our team is actively monitoring the situation and working closely with the provider. Further updates will be shared as they become available.
What our independent monitoring saw
Our independent monitoring of Freshdesk started after this incident, so this report is based on Freshdesk's status page.
Other outages around the same time
Significant incidents other vendors reported within 12 hours of this one.
Freshdesk's overall reliability
61.8/100
Freshdesk has a reliability score of 61.8/100, with 99.42% effective uptime and 19 incidents over the last 90 days.
Visit Freshdesk ↗Full Freshdesk reliability report and live status → · Most reliable Freshdesk alternatives →
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