Outage report · Major outage
Hetzner Cloud outage on Nov 3, 2026
Maintenance work on the webmail system (webmail.your-server.de)
What happened
Hetzner Cloud reported a major outage starting Nov 3, 2026, 12:56 UTC. The incident is still open on the vendor's status page.
- Hetzner Cloud had reported no other partial or major outages in the 90 days before it.
- 5 other vendors we track reported a significant incident within 12 hours of it.
Latest update from Hetzner Cloud
Start: 2026-11-03T21:00:00+00:00 Estimated end: 2026-11-03T21:30:00+00:00 Due to maintenance work, our webmail system will be unavailable during this specified time period. This will affect the login at https://webmail.your-server.de, as well as ActiveSync for the managed server and web hosting packages. As an alternative during this time, you can access your emails via an email client. You can set up an email client as follows: https://docs.hetzner.com/konsoleh/account-management/email/setting-up-an-email-account/ Thank you for your understanding.
What our independent monitoring saw
Our checks of Hetzner Cloud's public login and customer-facing pages kept responding during this incident, so the problem was most likely inside the product (for example a specific feature, region or integration) rather than a full site outage.
Other outages around the same time
Significant incidents other vendors reported within 12 hours of this one.
Hetzner Cloud's overall reliability
Hetzner Cloud has a reliability score of 52.1/100, with 99.59% effective uptime and 21 incidents over the last 90 days.
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