Business Phone Systems · reliability comparison
Aircall vs Nextiva: which is more reliable? (2026)
Nextiva is more reliable than Aircall, scoring 66.1 vs 59.6 out of 100. Over the last 90 days Aircall reported 17 incidents and Nextiva reported 8, with effective uptime of 99.30% and 99.37% respectively. Nextiva resolves incidents faster on average (2h 35m).
Data updated Nov 1, 2026 · How we score
| Metric | Aircall | Nextiva |
|---|---|---|
| Reliability score | 59.6 | 66.1 |
| Rank (business phone systems) | #12 | #10 |
| Uptime (90 days) | 99.30% | 99.37% |
| Incidents (90 days) | 17 | 8 |
| Partial / major outages | 6 | 6 |
| Avg time to resolve | 4h 25m | 2h 35m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Aircall and Nextiva differ
- Aircall reported 2.1× as many incidents as Nextiva over the last 90 days (17 vs 8).
- Nextiva fixes problems faster: 2h 35m on average, against 4h 25m for Aircall.
- Aircall's longest outage on record lasted 8h 46m (Jun 19, 2026); Nextiva's lasted 8h 45m (Oct 1, 2026).
90-day uptime
Aircall
Nextiva
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Aircall incidents
- Partial outageOct 29, 2026 · resolved in 2h 32m
Increased Platform Errorsofficial update ↗
Affected: Inbound Calls, Conversation Center, Aircall Workspace (Web), Outbound Calls, Aircall Workspace (Desktop), Analytics +5 more
- Degraded performanceOct 17, 2026 · resolved in 1h 34m
Users with connectivity issues
Affected: Aircall Workspace (Web), Aircall Workspace (Desktop), Aircall Mobile App (iOS), Aircall Mobile App (Android), Aircall Chrome Extension
- Partial outageOct 13, 2026 · resolved in 41m
Affected: Inbound Calls, Conversation Center, Aircall Workspace (Web), Outbound Calls, Aircall Workspace (Desktop), Analytics +1 more
- Partial outageOct 12, 2026 · resolved in 49m
Affected: Inbound Calls, Outbound Calls
- Degraded performanceOct 7, 2026 · resolved in 1d 3h
Partner Integrations Not Receiving Call Events
Affected: Other Integrations
- Degraded performanceOct 5, 2026 · resolved in 1h 1m
Intermittent calls and SMS failures on a subset of French and Spanish numbers
Affected: Inbound Calls, Inbound Messaging (SMS/MMS), Outbound Calls, Outbound Messaging (SMS/MMS), eSIM
Recent Nextiva incidents
- Major outageOct 28, 2026 · resolved in 1h 4m
NextivaONE and NextOS Platform Login Issuesofficial update ↗
Affected: Nextiva Call Center, NextivaONE, NextOS Platform
- Degraded performanceOct 27, 2026 · resolved in 45m
Intermittent Audio Quality and Calling Issues.
Affected: Nextiva Call Center, NextOS Platform
- Degraded performanceOct 20, 2026 · resolved in 2h 18m
Nextiva Contact Center Client Issues
Affected: Nextiva Contact Center
- Partial outageOct 1, 2026 · resolved in 8h 45m
Sales Chat Errorsofficial update ↗
Affected: Nextiva.com
- Partial outageSep 18, 2026 · resolved in 6m
Nextiva Call Center login failures
Affected: Nextiva Call Center
- Partial outageSep 11, 2026 · resolved in 27m
Nextiva Contact Center Inbound Calling Issues
Affected: Nextiva Contact Center
Other business phone systems to consider
- Grasshopper · #1 · 99.96% uptime
- JustCall · #2 · 99.96% uptime
- CloudTalk · #3 · 99.91% uptime
- GoTo Connect · #4 · 99.87% uptime